Lead Business Process Specialist

**Career Area**:
Technology, Digital and Data

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:

- Don’t forget to include a resumé in English in your profile in Workday**

**Job Description Summary**:
Consults and leads projects for a wide range of technology related issues for customers to meet their business objectives, while adhering to standards and processes.

**What you will do**:

- Consult on client requirements and propose technology solutions and business cases; guide in evaluating, selecting and utilizing new and existing tools and techniques.
- Provide guidance and solutions on comprehensive technology issues for internal and external customers.
- Lead the design, testing and technology implementation of technical projects.
- Ensure that the design and implementation of technologies are compliant with existing standards and processes.

**Skills**:
**Business Analysis**:

- Champions the use and development of new techniques of business analysis for meeting the ever-changing business requirements.
- Creates a metric system for evaluating the performance of specific business analysis tools and techniques in the organization.
- Establishes internal best practices, guidelines, and procedures for performing business analysis of projects.
- Monitors industry and marketplace trends and directions of business analysis techniques and tools.
- Promotes leveraging business analysis techniques organization-wide for better business results and performance.
- Trains others on ways to achieve optimum business analysis results.

**Core Application Systems**:

- Identifies key players, criticalities, roles, and responsibilities.

**Planning: Tactical, Strategic**:

- Contributes to short-term operational plans.
- Anticipates and adapts to plan changes.
- Monitors progress of work against plan as required to meet objectives.
- Reports variances and makes agreed-upon corrections.
- Under guidance, develops tactical plan for own direct responsibility.

**Products and Services**:

- Obtains information about product and service linkages with other products and services elsewhere in organization.
- Researches the target market and how the product and services are sold and delivered.
- Explains current status, delivery alternatives and announced updates to products and services.
- Summarizes key features of major products or services in own unit.
- Assesses own unit's product alternatives, costs, and pricing.

**Analytical Thinking**:

- Seeks discrepancies and inconsistencies in available information; explains variances.
- Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
- Identifies many possible causes for a problem based on prior experience and current research.
- Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
- Approaches a complex problem by breaking it down into its component parts.
- Chooses among a diverse set of analytical tools according to the nature of the situation.

**Application Delivery Process**:

- Clarifies to others a specific development methodology or process.
- Researches phase and task dependencies and considerations.
- Explains relevant documentation, standards, policies and practices.
- Documents associated phases, activities, deliverables and processes.

**IT Standards, Procedures & Policies**:

- Evaluates the effectiveness of IT policies through professional group discussions.
- Designs organizational IT policies, standards and procedures.
- Develops templates for designing IT standards and procedures for technical business plans