Clinical Payments Manager

Parexel FSP is hiring a Clinical Payments Manager in Brazil. The position will work remote.

**Essential**Functions**of**the**job**:

- Manage and oversee the work of individuals and vendors who contribute to accurate and timely clinical investigative site payments and may indirectly manage matrix teams as appropriate.
- Sets priorities for the team to ensure task completion.
- This role manages and completes complex to non-routine investigator payments processes.
- Key focus will be facilitating accurate and on time payment, investigator payment administration, and customer service to internal and external stakeholders including Global Clinical Operations (GCO) and investigative sites.
- Manages payment vendor deliverables to ensure that investigative sites are paid on time and accurately.
- Works with payment vendor to ensure that investigative sites’ payee accounts are set up within the required time limit for site payments.
- Liaise with ICM teams regarding payment terms in investigator agreements.
- Communicate with sites and clinical teams regarding payment questions or updates.
- Identify, evaluate, and manage risks by developing mitigation strategies, alternative solutions, resolve issues, action item follow up, etc., in collaboration with cross functional and/or matrix teams.
- Manage payment related process activities performed by team to support rollout and optimization of vendor payment systems, reporting tools, and internal dashboards.
- Provide excellent customer service and timely site issue resolution.
- Oversee the maintenance and update of payment tracking information in Smartsheet and/or PowerBi.
- Manage the team’s setup and maintenance of financial files throughout the course of the

study including payment documentation, investigator financial files and amendments in accordance with ALCOA+C guidelines.
- Work with team to successfully reconcile all study payments on a routine basis and provide financial reports to clients, as requested.

Develop and facilitate investigator payments training. Act as the Subject Matter Expert of Payment Delivery to business partners and stakeholders globally.
- Assess knowledge and/or quality gaps of Payment Delivery team and determine appropriate training plans and/or needs in collaboration with management team.
- Review, develop, and manage workflow and work process standards to ensure that Payment Delivery activities are following regulatory and company requirements.
- Participates in establishing IPM departmental and cross-functional policies and procedures.
- Provide site payment documentation for sponsor audits, as requested.
- Understand and follow project specific and the sponsor’s policies and procedures.
- Generate investigative site payment reports for project team review (if applicable).
- Liaise with GCO staff and site payment vendor regarding site payment issues.
- Assist in the development and testing of CBO systems and standard processes.
- Assist team with troubleshooting payment issues, in a timely fashion.
- Identify and work to deploy process improvements.
- Perform other duties as assigned by management.

**Qualifications**:

- Bachelor’s degree and at least 5 years’ experience in finance, biotech, pharmaceuticals, or a related field in the biotech/pharmaceutical industry.
- Fluent in written and verbal English.
- Working knowledge of clinical trial payment process and familiarity with investigator contracts, budgets, and payments; previous interaction with operational project teams and investigative sites preferred.
- Demonstrated record of accomplishment in people management.
- Public speaking - comfortable in delivering instruction to small -medium size groups.
- Strong networking abilities and an ability/willingness to work with internal and external stakeholders across the globe.
- Demonstrated problem-solving and critical thinking skills, attention to detail and performance of duties.
- Good organizational and time management skills
- Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills to drive achievements of objectives.
- Strong interpersonal skills, leadership, negotiation, analytical and problem-solving skills
- Must be highly multi-tasked and meet compressed timelines.
- Prior experience in clinical operations, finance, or grant payment position.

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