IT Business Analyst

**This is Us**:
**Our Core Values**:
We empower creativity and ground-breaking thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. To ensure we set our new associates up for success when they start, we have developed a robust onboarding plan to help you ramp up successfully. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates an advantage in the markets we serve. And we would love to have you join us

**Your Challenge**:
After training and a tailored learning program when you join, the Salesforce IT Business Analyst would initially be responsible to launch Salesforce Field Service (SFS) in the LATAM region. After SFS implementation is complete in LATAM region, you will continue to champion Salesforce projects for the LATAM region. You will be responsible for proactively identifying areas for improvements and introducing innovations, factoring in customer needs, external approaches, and industry best practices. Establishing a requirements strategy for projects, managing projects, deliverables, supporting production issues and actively managing delivery based on user priorities are also critical. If you seek a continuous improvement environment and want to work to build a world-class IT organization, this role will be ideal for you.

This role will be based out of Sao Paulo, Brazil, where Videojet Brazil Technologies Ltda. is headquartered and offers work from home flexibility.

**Your responsibilities as Salesforce IT Business Analyst at Videojet, include**:

- Using established global service processes, implement Salesforce Field Service in LATAM region.
- Work in partnership with business stakeholders to understand and document their business processes, issues, challenges, and opportunities.
- Ownership of small to large sized projects, driving the projects to completion while ensuring process adherence and business success.
- Provide critical support to end users including managing issue resolution and performing root cause analysis.
- Leads user acceptance testing, identify testers, develop test scripts, and conduct test execution.
- Understand integration points with other systems that interface with Salesforce, and minimize ripple effects during development.
- Support Field Service projects and initiatives.
- Comfortable with flexible and global work hours: this is a global team with business and team members on every major continent. There may be meetings with the team and business that may be earlier in the morning or later in the evening on a regular basis. You have the flexibility to adjust your work hours so long as job responsibilities are met.

**Your experience/skills will include**:

- Strong analytical and data-driven approach to provide solutions, hands on troubleshooting, and issue resolution.
- Strong capability to deliver results while quickly adapting to changing priorities and unforeseen challenges.
- High productivity, strong work ethics, commitment to meeting deadlines and to make steady progress on long-term projects without the need for “fire drills” or last-minute panic.
- Highly self-motivating and able to work without supervision since this is a flexible work-from-home position on a global team with global management.
- Ability and skills to work asynchronously, using online collaboration and work management tools to maximize productivity and value-add to the business while minimizing interruptions to work.
- Ability to drive towards a solution even when there is some business ambiguity.
- Salesforce knowledge: Administration, data model, sharing and security architecture, standard Salesforce capabilities.
- Excellent written and verbal communication skills in a global environment (in English), with both technical and non-technical team members and business users around the world.
- Programming and/or SQL-related coding experience, and other CRM or ERP experience would be advantageous.
- Good command of English language, with ability to work with the business in both Spanish and Portuguese.

**Our offer**:
Be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, and also where having fun and teamwork is very important. It's a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths, and will help you to develop the best version of yourself.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differen