Customer Order and Fulfillment Specialist

Are you passionate about being part of a successful team?

Do you like collaborating across teams to deliver success for customers?

**Join our Team**

**Partner with the best**

Be responsible for all activities from inquiry to remittance for orders as the primary contact for the Customers on Valve orders.

As a Customer Order and Fulfillment Specialist, you will be responsible for:

- Facilitating customer transactions, order management, and overall customer service.
- Owning quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts
- Reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations/purchase orders
- Managing and oversee imported goods into a country, ensuring compliance with all local, state, and federal regulations related to international business
- Coordinating with customs and carriers to ensure efficient transit of goods.
- Managing hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment
- Working in close partnership with sales teams on customer and order related issues
- Managing escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities

**Fuel your passion**

To be successful in this role you will:

- Have Bachelor's Degree
- Have working knowledge of ERP system
- Be proficient in English and Portuguese
- Have good oral and written communication skills.
- Have good problem-solving skills.

Desired characteristics:

- Have working knowledge of SAP ERP system
- Have good interpersonal and leadership skills.
- Be comfortable working independently.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.