Technical Operations Specialist Full-time, Fully Remote

**Do you love building systems that make everything run smoother?**

**Are you energized by automation, tech integrations, and streamlining workflows across multiple brands?**

**Do you thrive behind the scenes, keeping operations tight while freeing up creative leaders to stay in their zone of genius?**

Then Copy Squad wants you on the team.

**About The Company**

We’re hiring a Remote Digital Operations Coordinator**/Technical Operations Specialist**to serve as an integrator across three brands: Copy Squad, PickJunkies, and our agency division. In this role, you’ll work directly with the CEO to build and maintain automations, streamline onboarding, organize creative assets, and analyze performance data. Your contributions will form the operational backbone of the business, enabling the creative team to stay focused on strategy and growth.

This role is ideal for someone tech-savvy, proactive, and thrives on solving operational challenges. If you’re energized by creating systems, managing complexity, and turning ideas into action, you’ll fit right in.

**Responsibilities**
- Automate cross-sell and upsell campaigns (e.g., lifetime pass offers triggered post-purchase)
- Integrate fulfillment extras (e.g., Printify t-shirt delivery) into automation stack
- Maintain and optimize onboarding sequences from purchase → Discord → product access
- Simplify onboarding for less tech-savvy users with walkthroughs and explainer videos
- Maintain a centralized swipe file system for copywriters (Notion-based)
- Gather top-performing client promos and store them for internal use
- Maintain templated assets for junior-level tasks (order forms, upsells, offers)
- Ensure funnels (opt-ins, follow-ups, upsells) are running and optimized
- Implement upsell triggers and fulfillment automation
- Act as an ops partner across all brands, tying together tech, customer experience, and internal processes
- Take over low-leverage tasks currently handled by the CEO and design lead
- Focus first 30/60/90 days on agency swipe system, PickJunkies onboarding, and Copy Squad automations

**Requirements**:

- Exceptional fluency in English across reading, writing, and verbal communication
- Minimum 2 years of experience in digital marketing or a similar agency environment (preferred)
- Minimum 2 years of hands-on experience with automations, integrations, and system optimization
- Minimum 2 years of project management experience using PM tools (e.g., ClickUp, Asana—not ticketing platforms)
- Leadership experience in managing teams or cross-functional projects (preferred)
- Familiarity with copywriting and marketing funnels (preferred)
- Strong technical aptitude; comfortable working with automation platforms and digital tools
- Proven ability to identify inefficiencies and implement long-term, scalable solutions
- Skilled in breaking down complex projects into clear, actionable steps
- Capable of making sound decisions independently and managing multiple priorities

**Additional requirements**:

- Available to work in U.S. EST time zones
- Access to a computer and basic tech setup
- Reliable internet connection
- Reliable and distraction-free work environment
- Financial industry knowledge is helpful
- Project Management tool experience with Notion or similar software, highly preferred [Not ticketing tools like Jira]

**This position is for a person who is**:

- Highly organized and detail-oriented
- Strong follow-through and task completion skills
- Proactive self-starter who takes initiative without needing micromanagement
- Operates with a sense of urgency and accountability
- Comfortable being direct and assertive, especially around deadlines
- Professional and composed in fast-paced environments
- Solution-oriented with a positive, can-do attitude
- Takes ownership and avoids excuses
- Motivated by impact and loves getting things done

**This position is NOT for someone who**:

- Struggles with follow-through or self-management
- Has to be pushed to do their job
- Prefers a slow-paced work environment
- Lacks a sense of urgency
- Thinks “good enough is good enough”
- Makes excuses
- Doesn’t care about getting exceptional results
- Is unavailable to work during U.S. EST time zone
- Can’t stand political conservative viewpoints
- Hates the financial industry

Software Utilized by Company

GoHighLevel, Notion, Google Workspace, Printify

**Offer Details**
- Full-time, remote, contractor position
- BRL: R$6.720,00 - BRL: R$7.280,00/month
- No benefits provided
- No Travel

**Our Cultural Pillars**:

- We are professionals. We get the job done, done right, and done on time.
- We deliver high-quality work.
- We are efficient but not frenetic.
- We use systems and processes to stay on task and finish on time.
- We do not make excuses.

**Interview Process**:

- Initial Application
- Skills Application
- Live interview with our recruiting agency
- Final interview with CEO or manager

Pay: R$6,720.00 - R$7,280.00 per month