Fraud & Risk Ops Analyst

**WHO WE ARE**
- Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app - no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out

**About the team**:
The Fraud & Risk Ops team's mission is to mitigate risks and reduce
- our losses. The team works by acquiring and gathering information
- about deviations and data that help us improve risk processes, and
- block malicious actors, supporting the revenue and profitability goals
- of our business.

**What you'll do**:

- Perform detailed investigations into potential fraud activities at the account and transaction level. Clearly document the results from these investigations and act as appropriate.
- Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks.
- Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains. Summarize and document findings with recommendations for data scientists and engineering.
- Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact. Adjust risk settings of accounts and users per policy guidelines.
- Document policies and procedures around risk management processes and systems. Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company’s overall risk management.
- Create and maintain reporting on risk metrics and key performance indicators. Work with the analytics team to create data visualizations and reporting for the risk team.

**Who you are**:

- Fraud/risk experience in the financial services industry preferably with some experience in payments or remittances.
- Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
- Strong investigative capabilities and pattern recognition.
- Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation.
- Experience creating playbooks and policy documentation for operational processes.
- Advanced Microsoft Office or GSuite skills, particularly GSheets/Excel.
- Previous experience with SQL.
- Ability to communicate fluently in English.

**Our perks and benefits**:

- Bradesco health and dental plan, for you and your dependents, with no co-payment cost.
- Life insurance with differentiated coverage.
- Meal voucher and supermarket voucher.
- Home Office Allowance.
- Gympass - Platform that gives access to spaces for physical activities and online classes.
- Trustly Club - Discount at educational institutions and partner stores.
- Monthly happy hours with iFood coupon.
- English Program - Here you have space to develop your English, and you can choose an Online Platform or English Classes in company.
- Extended maternity and paternity leave.
- Birthday Off.
- Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil.
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats Spoiler alert: Equipment can be purchased by you according to internal criteria
- Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPI's.

Check out our Brazil Life page on Linkedin for more details about Brazil, our culture and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and cu