Sportsbook Operations Executive

Sportserve** **forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

**W**hat you'll be getting up to:
**Key Responsibilities**:
- Support the live streaming team with administrative tasks and project coordination as needed.
- Serve as the primary point of contact for VIP clients, providing personalized and efficient support.
- Address VIP inquiries, complaints, and requests in a professional and timely manner.
- Maintain detailed records of VIP interactions and feedback.
- Stay up to date with industry trends and best practices to continuously improve operational processes.
- Collaborate with various departments to optimize sportsbook operations.
- Assist in maintaining and updating operational procedures.
- Participate in team meetings and contribute to operational planning and strategy.
- Provide support in managing and resolving operational issues.
- Ensure compliance with company policies and industry regulations.
- Contribute to the overall efficiency and effectiveness of sportsbook operations.

**R**equirements**:

- **Education**: Bachelor’s degree in communications, Marketing, Business, or a related field preferred.
- **Experience**:

- **Experience or strong familiarity with the iGaming industry is highly preferred, including knowledge of wagering and gaming products.**
- Experience in customer service is a plus, especially in handling VIP or high-profile clients.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong technical aptitude and ability to troubleshoot live streaming issues.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Creative thinking and problem-solving skills.
- **Good use of English language.**
- **Okay with 24/7 shifting schedules including night shifts**:

- **Okay with working on holidays, weekends, etc.**

**Applications in English only please**

**Diversity & Inclusion**

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.