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Managed Services Consultant

4 semanas atrás

Colombo, Brasil Brennan IT Tempo inteiro

**Why work for Brennan?**

***

We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**

  • A strong culture underpinned by values that are truly lived every day
  • Salaries are pegged to the Australian dollar
  • Flexible working is part of our DNA - We have adopted to a hybrid working model and we encourage working from home and office as it seems ideal
  • Proven career progression opportunities, we’re passionate about helping our people unlock their potential and grow across different capabilities
  • Diversity is a strength, and we love having people from different backgrounds and experiences, for example, we have employees from over 30 different countries - that’s just one attribute, talk to us about our other diverse people

**Full Job Description**

We are seeking for a Managed Services Consultant L3 - Platform & Cloud who is a high achieving individual, a team player with a passion for technology.

**How you can unlock your potential**

  • Opportunity to work with enterprise-level clients and infrastructure where you can truly expand your knowledge and skill set in this arena.
  • Genuine progression opportunities to move up to Level 3, or perhaps a sideways move into other technologies.
  • Develop and maintain strong relationships with your key client - Be empowered to become a true SME.
  • Work with hyper-converged infrastructures such as Nutanix and other leading-edge brands.
  • As a Microsoft Gold Partner who also holds the Azure Expert MSP certification, we're highly trusted by Microsoft to deliver across their projects - These recognised partnerships also unlock a huge number of opportunities and resources with Microsoft.
  • Hybrid working with plenty of flexibility.
  • We value professional development; we'll encourage you to further your education by providing funded training and development opportunities.

**Your Key Responsibilities**

  • Build and maintain client relationships by providing smart technology solutions to a Level 2 standard.
  • Be responsible for case ownership and resolve tasks in a timely manner, adhering to MOQ standards, SLAs and client expectations.
  • Adhere to ITL processes, including Change Management, Incident Management, Knowledge Management and, at times, Major Incident Management.
  • Complete automation activities.

**Required Background and Skills**

  • Minimum 5 years in a Senior Systems Engineer role, working within Datacentre or Cloud Platforms.
  • Citrix product stack, deploying and configuring Citrix Apps and Desktops (formerly XenApp and XenDesktop) and Citrix ADCs (Netscalers).
  • VMware product stack, deploying and configuring ESXi, vCentre virtual appliances, and network integration.
  • Highly advantageous if you have Nutanix HCI Platform knowledge, including the ability to deploy and manage VMs using Prism Central.
  • Active Directory and Windows Server knowledge, specifically DHCP, DNS, AD/FS, and HyperV.
  • Demonstrable PowerShell abilities.
  • Strong Microsoft Azure, Intune, SCCM and/or AWS knowledge is desirable.
  • Backup solutions Veeam & CommVault experience is desirable.
  • Knowledge and exposure to an MSP ticketing system such as Service Now, ZenDesk, Cherwell.
  • A strong sense of ownership - responsible, self-motivated, proactive and disciplined approach to work.
  • Excellent prioritisation, diagnosis and root cause analysis skills.
  • Strong problem-solving skills.
  • Demonstrated initiative, adaptability, maturity, and sound judgment.
  • Excellent telephone manners, written communication skills and customer service.
  • Be able to work in a challenging, fast-paced environment where no two days are the same.