Managed Services Consultant

**Why work for Brennan?**

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We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- Salaries are pegged to the Australian dollar
- Flexible working is part of our DNA - We have adopted to a hybrid working model and we encourage working from home and office as it seems ideal
- Proven career progression opportunities, we’re passionate about helping our people unlock their potential and grow across different capabilities
- Diversity is a strength, and we love having people from different backgrounds and experiences, for example, we have employees from over 30 different countries - that’s just one attribute, talk to us about our other diverse people

**Full Job Description**:
We are seeking for a Managed Services Consultant L3 - Platform & Cloud who is a high achieving individual, a team player with a passion for technology.

**How you can unlock your potential**:

- Opportunity to work with enterprise-level clients and infrastructure where you can truly expand your knowledge and skill set in this arena.
- Genuine progression opportunities to move up to Level 3, or perhaps a sideways move into other technologies.
- Develop and maintain strong relationships with your key client - Be empowered to become a true SME.
- Work with hyper-converged infrastructures such as Nutanix and other leading-edge brands.
- As a Microsoft Gold Partner who also holds the Azure Expert MSP certification, we're highly trusted by Microsoft to deliver across their projects - These recognised partnerships also unlock a huge number of opportunities and resources with Microsoft.
- Hybrid working with plenty of flexibility.
- We value professional development; we'll encourage you to further your education by providing funded training and development opportunities.

**Your Key Responsibilities**:

- Build and maintain client relationships by providing smart technology solutions to a Level 2 standard.
- Be responsible for case ownership and resolve tasks in a timely manner, adhering to MOQ standards, SLAs and client expectations.
- Adhere to ITL processes, including Change Management, Incident Management, Knowledge Management and, at times, Major Incident Management.
- Complete automation activities.

**Required Background and Skills**:

- Minimum 5 years in a Senior Systems Engineer role, working within Datacentre or Cloud Platforms.
- Citrix product stack, deploying and configuring Citrix Apps and Desktops (formerly XenApp and XenDesktop) and Citrix ADCs (Netscalers).
- VMware product stack, deploying and configuring ESXi, vCentre virtual appliances, and network integration.
- Highly advantageous if you have Nutanix HCI Platform knowledge, including the ability to deploy and manage VMs using Prism Central.
- Active Directory and Windows Server knowledge, specifically DHCP, DNS, AD/FS, and HyperV.
- Demonstrable PowerShell abilities.
- Strong Microsoft Azure, Intune, SCCM and/or AWS knowledge is desirable.
- Backup solutions Veeam & CommVault experience is desirable.
- Knowledge and exposure to an MSP ticketing system such as Service Now, ZenDesk, Cherwell.
- A strong sense of ownership - responsible, self-motivated, proactive and disciplined approach to work.
- Excellent prioritisation, diagnosis and root cause analysis skills.
- Strong problem-solving skills.
- Demonstrated initiative, adaptability, maturity, and sound judgment.
- Excellent telephone manners, written communication skills and customer service.
- Be able to work in a challenging, fast-paced environment where no two days are the same.