Enterprise Support Tech
Há 3 dias
**Enterprise Support Tech Responsibilities**:
- Act as a stakeholder for driving enhancements and improving support for all EE
- Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
- Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
- Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that we utilize.
- Drive internal communication and priority with the business to ensure consistency across the EE Organization.
- Project manage specific IT components related to operational goals (new offices, office relocations, mergers & acquisitions)
- Available to ocasionally travel to other Meta locations in LATAM to support offices and wider EE teams
- Proficient in new product / service releases and stay on the forefront of emerging industry practices
- Ability to provide engaging, informative, well-organized evidential feedback where required
- Work proficiently with mínimal daily guidance.
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
- Provide customer service expertise that is an example to the rest of your team in how to deliver customer focused service and constantly drive improvements in the ‘customer experience
**Minimum Qualifications**:
- 3+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems
- 3+ years of experience in supporting one or more IT infrastructure area such as Networking, Active Directory, etc
- Experience translating business and technical needs across region and driving solution delivery
- Experience in adapting to shifting organizational structures and matrix reporting with focus on driving support services
- Experience with handling prioritization on time sensitive problems and escalations within corporate environments
- Dedicated and passionate about growing & scaling an IT organization
- Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
- Experience problem-solving technologically complex issues
- Ability to work proficiently with mínimal daily guidance
- Fluency in English and Portuguese is a must
-
Enterprise Tech Support Expert
3 semanas atrás
São Paulo, Brasil Avanade Tempo inteiroOverview Join to apply for the Enterprise Tech Support Expert (LATAM Region) role at Avanade . Are you ready to take your technical career to the next level? Join our team as a Technical Expert and make an impact by supporting some of the largest enterprises in the world, especially across Latin America. This role offers you a unique opportunity to grow your...
-
Enterprise Support Specialist
2 semanas atrás
São Paulo, Brasil Nuvei Tempo inteiroThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Enterprise Support Specialist
2 semanas atrás
São Paulo, Brasil Nuvei Tempo inteiroThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next‑gen payments, offer all payout options...
-
Enterprise Support Specialist
2 semanas atrás
São Paulo, Brasil Nuvei Corp Tempo inteiroThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options...
-
Senior Support Analyst
Há 3 dias
São Paulo, Brasil Oitchau - Controle de Ponto & Timesheets Tempo inteiroWe are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our...
-
Gerente de Projetos Ii
2 semanas atrás
Sao Paulo, Brasil Tech Mahindra Tempo inteiroQuem Somos? Somos a Tech Mahindra, empresa do GrupoMahindra, uma multinacional Indiana e está presente no Brasil e em +90 países. Somos mais de 120.000 profissionais que nos ajudam a conectar experiências. A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que...
-
Tech Support Team Lead
1 semana atrás
São Paulo, SP, Brasil Top Remote Talent Tempo inteiroThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...
-
Sao Paulo, Brasil Amazon Tempo inteiroAmazon Advertising is dedicated to driving measurable outcomes for brand advertisers and their agencies. Our ad solutions—including Sponsored Ads, Display and Video advertising, and custom programs—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing...
-
Enterprise Architect
1 semana atrás
Sao Paulo, Brasil EIS Group, Inc. Tempo inteiro**This is a Remote / Work from Home Opportunity. It will require some potential travel to client sites in the future when it is safe.** We are hiring an **Enterprise Architect** **Job Purpose**: This is a client facing Enterprise Architect to understand their IT landscape and architect software solutions. We require an expert in designing and understanding...
-
Enterprise Data Architect
Há 4 dias
Sao Paulo, Brasil Sylvamo Tempo inteiroAt Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. Come grow with us! **Purpose**: Sylvamo’s Data Management Practices organization provides an organized and methodical approach to data management...