Tiktok E-commerce
Há 7 dias
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
**Responsibilities**:
- Develop external facing policies covering content and creator governance, to adhere to local cultures, regulations, nuances.
- Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc.
- Continuously evaluate, propose and execute improvements for existing processes and policies. In addition, to mitigate risks and raise the overall e-commerce content ecosystem quality and personalized recommendations.
- Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
- Collaborate with cross-functional stakeholders to develop and launch effective training materials.
- Monitor the critical data at the merchant enrolment and product listing stage, proactively address the problem and continuously monitor the ROI of safety control to improve the overall credibility for e-commerce.
- Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
**Qualifications**:
- Bachelor's degree or equivalent practical experience
- 2+ years of demonstrated experience in e-commerce policy enforcement or public policy. Background in E-commerce Governance, Platform Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised.
- Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build plans
- Familiarity with e-commerce compliance and ecosystem management - as well as strategic business sensitivity - will be advantageous
- Fluency in English
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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