Regional Director, Lac

Description:
**Title**:Regional Director

**Department**:Global Operations

**Location**: Sao Paulo, Brazil or Lima, Peru

**Modality**: Remote with travel

**Travel**: Frequent travel to assigned countries including Operation Smile offices, hospital partners and program sites.

**General Description**:
Operation Smile is a global non-profit that provides services for patients with cleft lip, palate, and other health conditions in lower
- and middle-income countries. The organization’s clinical, educational, and other health-related initiatives are conducted in 36 countries and are growing in volume and complexity. The organization is incorporated in the U.S. and maintains fundraising, marketing, administrative, and other functions globally and is currently seeking a Regional Director to oversee Bolivia.

The Operation Smile Regional Director (RD) position is responsible for the implementation of clinical, medical education and other initiatives that strengthen health systems in lower
- and middle-income countries. The position is broad in scope and requires effective collaboration with multiple stakeholders across multiple countries. Stakeholders include health ministers, hospital leaders, clinicians and healthcare workers, staff members of Operation Smile foundations, other NGOs and partners.

The RD serves as the primary representative of Operation Smile in assigned countries and works tirelessly to ensure that all initiatives are implemented safely, effectively, on-time, on budget, and in line with the organization’s culture of volunteerism and charity.

As part of a regional team, the RD will play an important role as contributor to the success of the region as a whole and as part of a cohesive senior group, driving the region towards its overarching programmatic and fiscal goals. These goals are set out in accordance with the strategic direction of the global organization.

Medical Education is a key strategic pillar for Operation Smile. The RD will directly support surgical programs and educational initiatives, both short and long term, to build sustainable healthcare models with our hospital partners.

The Regional Director ensures that appropriate support is provided by cross-functional colleagues from medical quality, operations, logistics, fundraising, communications, and other Operation Smile departments. Given the wide breadth of the global organizational structure, it is crucial that the RD maintain frequent communication with all relevant stakeholders.

**Key Responsibilities & Accountability**:
Leadership & Management
- As a senior member of the regional team, the RD will lead by example, through professional leadership and clear management of all programmatic activities. The RD will directly support country representatives to ensure successful implementation of all programs and activities.
- The RD’s primary areas of focus are program implementation and business operations.
- Further, the RD will provide strong support to strategic planning, activity and budget development. The RD will hold each assigned country team accountable for their activities and related expenditures.

Strategic Planning, Program Development & Program Implementation
- Work with global, regional and program country representatives to create work plans and budgets on a multi-year and annual basis, re-evaluating frequently as necessary.
- Support executive leadership, global staff and program country foundations in the successful design, execution, and evaluation of programs.
- Ensure the efficient use of allocated resources to achieve each country's strategic goals.
- Ensure that country growth and expansion plans align with planned improvements and growth of internal capacity (people, processes, systems).

Business Operations
- Serve as the primary point of contact for various departments at Operation Smile for all matters related to program country operations.
- Champion the adoption of global operating standards, while ensuring proper alignment within each local country context.
- Work with global and regional leadership to ensure that human resources, legal and financial operations at the assigned country levels are executed in a timely and efficient manner and are compliant with applicable regulations.
- Support workforce planning for each assigned country plan to support growth and to manage appropriate staffing levels in all areas of the team.
- Support local foundations in developing their professional growth and capacities, ensuring they have the skills and tools to be effective and excel in programmatic activities. For example: training, resources, or mentorship for in-country and foundation staff.

Finance
- Thoroughly understand the budgeted activities and costs.
- Support efforts to maintain cost efficiencies.
- Be fully conversant with program activities and budgets and hold regular updates with
- Leadership to ensure all is on track.
- Evaluate and sign-off on assigned country expenditures, ensuring that