Subgerente de Loja

**Key Accountabilities**: STORE OPERATIONS - Second in charge of people, sales, and operations. - Responsible of store´s and individual targets of people in charged and people under the same shift working actively to meet or exceed these by using all resources available within the store. - Actively supervises and coordinates team to ensure all customers receives the highest level of service and acts as resource for Sr and Store Professionals, in dealing with complex customer service situations. - Supervises and gives support in the different tasks of the store, executing them together with the team if necessary. - Provides support if necessary, in the analysis and configuration of the staff scheduling - Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations. - Understands customer expectations and trains the team, to satisfy them or exceed them. - Supports the tracking of the performance data for the store and the assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency. - Works to drive store objectives or exceed them, using all the available resources. - Develops Store Coach and VM Champ responsibilities at a supervision and support level. - Responsible for the supervision and execution of cash operations (returns, refunds and exchange, day closings, cash handling, preparation process for the transport of securities). - ** Qualifications and experience**: - Must have a high school diploma or general education degree (GED) - Experience of minimum 12 months in retail/sales environment. - Minimum experience supervising people. - Basic numeracy, literacy, and verbal communication skills. - Must be 18 years of age or older. **Responsabilidades e atribuições** - ** Knowledge and soft skills**: - Growth Mindset: The ability to demonstrate agility and responsiveness in retail environment - Effective Communication: Capable of Identifying missing conversations and their impact, develop a structured approach to deliver uncomfortable messages in a constructive way. Exhibit the ability to convey information to another effectively and efficiently. Critical factor to enable great customer experience through storytelling as a narrative efficiency. - Drive execution: Translate to retail execution which will ensure that the overall brand strategy and processes is executed in retail stores, generating excellence of store operation processes. - Feedback: Being able to ask and give meaningful feedback and turn the feedback received into actionable goals, enabling the personal improvement and the team's growth in retail environment. **Requisitos e qualificações** **LEADERSHIP SKILLS**: - Strategic Thinking: The ability to plan, to prepare strategies and conjure ideas that will both cope with changing environments and consider the various challenges that lie ahead. - Problem solving: Capacity to exert control over the environment identifying the situations, figuring out why they are broken and determining a course of action to fix them. - ** Qualifications and experience**: - Must have a high school diploma or general education degree (GED) - Experience of minimum 12 months in retail/sales environment. - Minimum experience supervising people. - Basic numeracy, literacy, and verbal communication skills. - Must be 18 years of age or older. Tudo o que fazemos está enraizado no esporte. O esporte tem um papel cada vez mais importante na vida das pessoas, dentro e fora do jogo. Ele é fundamental para toda cultura ,sociedade para nossa saúde e felicidade. A chave do nosso sucesso e da execução de nossa estratégia 'Own the Game' ( Domine o jogo), são nossas pessoas e nossa cultura. Eles dão vida à nossa identidade, definida por nosso propósito, missão e atitude. **Propósito**: Nosso propósito, "através do esporte, temos o poder de mudar vidas", orienta a maneira como dirigimos nossa empresa, como trabalhamos com nossos parceiros, como criamos nossos produtos e como nos engajamos com nossos consumidores. Sempre nos esforçaremos para expandir os limites das possibilidades humanas, para incluir e unir as pessoas no esporte, e para criar um mundo mais sustentável. **Missão**: Os atletas não se contentam com a média. E nós também não. Nós temos uma missão clara: Ser a melhor marca esportiva do mundo. Todos os dias, trabalhamos para criar e vender os melhores produtos esportivos do mundo, e para oferecer o melhor serviço e experiência ao consumidor - e fazendo tudo isso de forma sustentável Somos os melhores quando trabalhamos com credibilidade, inclusão e sustentabilidade. **Atitude**: Na adidas, somos otimistas rebeldes movidos pela ação, com o desejo de moldar juntos um futuro melhor. Vemos o mundo do esporte e da cultura com possibilidades, onde outros só vêem o impossível. "I