Support Manager

1 semana atrás

Rio de Janeiro, Brasil G2i Inc. Tempo inteiro

**Job Description: Support Manager**:
**Position**: Support Manager
**Location**: Brazil, Philippines, Argentina
**Salary**: up to $7 USD per hour
**Type**: Full-time; we expect to have work for at least two months.

**About the Role**:
**Key Responsibilities**:

- Respond to customer support tickets promptly and professionally.
- Manage and resolve customer inquiries, issues, and complaints.
- Provide accurate, valid, and complete information to customers.
- Collaborate with other departments to address complex issues.
- Identify recurring customer issues and recommend solutions to improve the customer experience.
- Maintain a high level of customer satisfaction through timely and efficient support.
- Stay updated with product knowledge and company policies.

**Requirements**:

- Proven experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think critically.
- Ability to work independently and manage time effectively.
- Strong organizational skills and attention to detail.
- Flexibility to work various shifts as needed.
- Fluent in English

**Preferred Qualifications**:

- Previous experience in a managerial role within a support team.
- Experience working with international customers.
- Familiarity with the specific market or cultural knowledge of Brazil or the Philippines.

**Benefits**:

- Competitive hourly rate of $7 USD.
- Full-time position with the possibility of career advancement.
- Opportunity to work in a dynamic and growing company.
- Supportive and collaborative work environment.

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