Fieldglass Senior Technical Writer

Há 3 dias

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**Summary**:
Product Content Consultants will primarily interact with internal stakeholders with the potential to collaborate with customers and partners.

**The Role**:

- Create and maintain SAP Fieldglass’ project delivery methodology in Cloud ALM and Signavio
- Participate in peer review of content to ensure content quality and adherence to SAP standards.
- Build and maintain feature, process, and industry enablement sessions.
- Ensure all content is aligned with SAP standards and branding and up to date.
- Collaborate with Product Success to define processes for documentation creation, review and maintenance.
- Collaborate with Product Development on in-app guidance opportunities, such as Enable Now and Configuration Advisors
- Collaborate with Delivery and Subject Matter Experts to ensure ongoing documentation needs are understood, developed and rolled out.
- Collaborate with Subject Matter Experts on relevant content topics for input into documentation.
- Collaborate cross-functionally with customer engagement programs such as Ignite, Did You Know (DYK), Blogs, Learning Services, and Help Center to identify gaps and collaborate on solutions.
- Research, propose, and adopt approved innovative documentation and enablement ideas, methods, tools and processes.

**Roles and responsibilities**:

- 10+ years relevant work experience
- Bachelor’s degree or equivalent work experience in information systems, business, marketing, or equivalent
- Understanding of Business Process Model and Notation (BPMN) standards & content creation tools
- Comprehensive knowledge of SAP cloud products, especially the Intelligent Spend LOBs, and how each system works together preferred.
- Understanding of the External Workforce space, including trends, gaps, etc. preferred
- Working knowledge of SAP business processes, systems, and tools preferred
- Ability to distill complex, technical content in an easy to digest manner, tailored according to persona.
- Strong written and verbal communication skills
- Analytical and creative problem-solving skills
- Strong project management skills
- Detail oriented with strong organizational skills.
- Self-starter, proactive, interested in developing new skills and ways of working.
- Strong cross team collaboration skills
- Able to manage multiple initiatives and projects concurrently

SAPInternalT3

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 373639 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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