Sr Manager Tech Infrastructure

Senior Manager Tech Infrastructure_
- Area:

adidas Tech
- Subsidiary/Country
adidas LAM/Brazil
Location
Brazil
GSMS Grade:

M3
Number of Personnel Managed
TBD
Cost Center/Budget and/or Revenue Responsibility:

Yes
- Purpose & Overall Relevance for the Organization:
- The Market Business expects a robust and best-in-class technology infrastructure, exceptional service management, and efficient project delivery. The Senior Manager Tech Infrastructure will be responsible for ensuring the seamless operation of the IT infrastructure through day-to-day support, project delivery, and standardization of technology infrastructure in accordance with global standards across designated adidas locations/sites (Offices, Retail, and Distribution Centers).- Key responsibilities include advocating for business-oriented tech core products and services while striving to maintain tech infrastructure availability and reliability. This role will enable strategic initiatives and operational effectiveness within the local tech infrastructure landscape.- Additionally, the Senior Manager will play a crucial role in aligning local needs with the appropriate setup of tech core products and services, ensuring the quality of tech infrastructure end-user services, including Connectivity, Service Desk, Onsite Support (Field Services), Digital Workplace, and End Device Management.- Key Responsibilities:
- CONTINUAL IMPROVEMENT
- Expect to focus on a continual improvement drive and promote collaboration with relevant Business Partners, Product Domains, and Service Owners to highlight and contribute towards improvement activities.
- RELATIONSHIP MANAGEMENT
- Implements stakeholder engagement/communications plan.
- Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
- Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management, products, and services.
- Helps develop and enhance customer and stakeholder relationships.
- SERVICE LEVEL MANAGEMENT
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- DEMAND MANAGEMENT
- Expect to collect and consolidate relevant market specific Tech Infrastructure demand and coordinate resource and priorities for project execution across your adidas market and in full alignment with Tech Core Domain team.
- PROJECT MANAGEMENT
- Defines, documents, and carries out assigned projects or sub-projects (e.g. store or office opening) alone or with a small (external) team, actively participating in all phases.
- Identifies, assesses, and manages risks to the success of the project.
- Applies appropriate project management methods and tools whether predictive (plandriven) approaches or adaptive (iterative/agile) approaches.
- Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk, and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate.
- Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances.
- Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded.
- In addition, strong PM alignment is needed with Tech Core Domain Project Management to execute on priority any projects that might come from domain side within your market(s).
- IF REQUIRED:_ SUPPLIER MANAGEMENT
- Your team could be expected to engage with local vendors to ensure that contractual agreements are compliant, measured and adhered to as well as proposing and tracking vendor performance.
- Service Management- INCIDENT MANAGEMENT
- Priorities and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Get involved and contribute to resolution of Major incidents impacting the area of responsibility.
- Manage Incidents Backlog in the area of Responsibility
- PROBLEM MANAGEMENT
- Initiates and monitors actions to investigate and resolve problems in systems, processes, and services.
- Determines problem fixes/remedies.
- Assists with the implementation of agreed remedies and preventative measures.
- Actively participate in post morten discussion and occasially lead post morten discussion for Reactive Problems resulted from Critical Incidents.
- If required:_ People Management / Resource Management:
- Supports resource planning and have responsibility in recruiting process.
- Recommend and support in all