Customer Experience Manager/account Manager

1 dia atrás

Sao Paulo, Brasil EnterpriseAlumni Tempo inteiro

**Customer Experience Manager / Account Manager**

REMOTE - BRAZIL

**About EnterpriseAlumni**

EnterpriseAlumni is the market leading provider of Alumni Management SaaS. Our platform helps our clients (LinkedIn, JPMorgan Chase, PWC, Bank of America, Marks & Spencers others) maintain and maximize relationships with their alumni.

Through our platform, customers are able to drive recruiting efforts, sales opportunities and brand advocates back into their organization.

**About the role**

The Customer Experience Manager will report to the VP of Customer Experience.

**Adding value to the customer**:This role is ongoing relationship and delivery/project management, supporting customers for continued success. The CX Manager will liaise directly with customers, assist in product support and troubleshooting, and provide proactive updates on the product and customers’ leveraging of it.

**Adding value to the team**:Internally, the role acts as the voice of the customer to the product and engineering teams, while collaborating with customer operations colleagues and reporting back to business leadership. This role needs to operate within controls and compliance protocols with the ability to deliver for customers while maintaining organizational procedures and integrity.

**Responsibilities**
- Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction.
- Manage projects effectively to deliver on-time, while maintaining consistent communication with customer.
- Take an active role in monitoring and actioning customer-facing service desk tickets; replying to customers and/or escalating to development teams.
- Partner with sales and customer success teams to identify commercial opportunities within active accounts and align customer goals and strategy to product deliverables.
- Provide multi-faceted support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting.
- Maintain working knowledge of an ever-evolving software solution as a product expert.
- Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success.

**Qualifications & Experience**

**Required**
- Strong project & time management, organizational, and prioritization skills.
- 1-3 years of relevant work experience in customer-facing projects.
- Ability to collaborate with and lead teams; influencing without authority.
- Comfort in working with high-profile customers, experience managing projects with multiple stakeholders.
- Ability to comprehend and explain technical concepts and solutions, especially to non-technical people.
- An obsession with providing the best-in-class customer service and experience.

**Preferred**
- Project management or agile certification(s).
- Experience with JIRA, or comparable agile methodology.

The role is part of a global Customer Experience & Customer Success team and will interact with customers across various time zones. This is a remote role, preferably based in GMT or GMT+1 Time Zones.

**How to Apply**:

- EnterpriseAlumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._
- NO RECRUITERS_

  • Account Manager

    1 dia atrás

    Sao Paulo, Brasil star clothings ltd Tempo inteiro

    **Job brief**: We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. **Responsibilities**: - Serve as the lead point of contact for all customer...

  • Vip Account Manager

    Há 5 dias

    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a VIP Account Manager to join their team. As a VIP Account Manager, working from our premises in Sao Paolo, you will be responsible for managing key accounts, maintaining long-term relationships, and maximizing sales opportunities within them. **Key Responsibilities** - Manage a portfolio of Key...

  • Account Manager

    Há 3 dias

    Sao Paulo, Brasil inDrive Tempo inteiro

    Brazil, São Paulo - Remote - Full-time - Middle - inDrive is developing new verticals of the business, and by combining the experience and practices, we are launching a new line of delivery for large businesses — inDrive.Delivery Pro, and looking for an experienced account manager. **Tasks and duties are to**: - Serve as the lead point of contact for...

  • Operations Account Manager

    1 dia atrás

    Sao Paulo, Brasil WebBeds Tempo inteiro

    **Drive excellence in client management - become our Operations Account Manager**: **J**ob Title**:Operations Account Manager **Department**:Customer Services **Location (primary)**:Sao Paolo, Brasil; Orlando, USA **In this role you will** Reporting to the Head of Global Operations Account Management, the Account Manager is a point of contact for...

  • Vaga De Account Manager

    2 semanas atrás

    Sao Paulo, Brasil Discover Tempo inteiro

    Empresa localizada na cidade de São Paulo/SP do ramo Comércio, contrata Account manager. Atribuições: A discover, parceira oficial sap, está em busca de um account manager com foco em soluções sap customer experience (cx). O que você vai fazer: - gerar novos negócios e desenvolver contas existentes - apresentar soluções sap cx (commerce cloud,...

  • Sales Account Manager

    1 dia atrás

    Sao Paulo, Brasil Red Hat Software Tempo inteiro

    About the job: The Red Hat Sales team is looking for a Sales Account Manager to join us in Sao Paulo, Brazil. In this role, you will develop our relationship with strategic enterprise accounts in Brazil. You will focus on positioning and cross-selling Red Hat's offerings as you expand our accounts with key customers. As a Sales Account Manager, you'll need...

  • Sales Account Manager

    1 dia atrás

    Sao Paulo, Brasil redhat Tempo inteiro

    **About the job**: - The Red Hat Sales team is looking for a Sales Account Manager to join us in Sao Paulo, Brazil. In this role, you will develop our relationship with strategic enterprise accounts in Brazil. You will focus on positioning and cross-selling Red Hat's offerings as you expand our accounts with key customers. As a Sales Account Manager, you'll...

  • Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil OPTIVIQ Inc. Tempo inteiro R$80.000 - R$120.000 por ano

    OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines...

  • Account Manager

    1 semana atrás

    Sao Paulo, Brasil OSIsoft Tempo inteiro

    Job Description - OSIsoft is hiring for Account Managers in Brazil. Reporting to the Regional Sales Manager, the Sales Account Manager role is to sell OSIsoft software products and services by calling on all existing and prospective customers in the defined account list and/or territory. **Responsibilities**: - Build and execute account plans,...

  • Account Manager

    2 semanas atrás

    Sao Paulo, Brasil Johnson Controls Tempo inteiro

    Account Manager - WD30135427004 *** Frontline seller that generally focusses a small number of large sized accounts, offering solutions that range from technically complex to high end integrated or bespoke solutions. Provides consultative selling to customers typically at director level or higher. Solutions are offered in collaboration with internal...