
Bilingual Customer Support Specialist
Há 6 dias
Join Our Global Customer Support Team
We're looking for dedicated and enthusiastic individuals to join our customer service team in Valletta (Malta). If you're fluent in Maltese and have a good command of English, we want to hear from you
What You'll Do:
- Handle inquiries related to product issues, logistics, and general concerns
- Respond to customer queries promptly to enhance service efficiency and user experience
- Log customer feedback professionally and relay relevant insights to the internal team
- Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction
- Identify and escalate high-risk or sensitive cases quickly and accurately
Position Details:
- Location: Valletta (Malta)
- Work Schedule: Full-time, 8-hour shifts (continuous schedule - not part-time)
- Education: High school diploma or above
- Preferred: Experience in customer service roles
**Requirements**:
- Fluency in Maltese and English
- Strong communication and problem-solving skills
- Ability to learn business processes quickly
- High attention to detail and a proactive mindset
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