
Bilingual Customer Support Specialist
2 semanas atrás
Join Our Global Customer Support Team
We're looking for dedicated and enthusiastic individuals to join our customer service team in Valletta (Malta). If you're fluent in Maltese and have a good command of English, we want to hear from you
What You'll Do:
- Handle inquiries related to product issues, logistics, and general concerns
- Respond to customer queries promptly to enhance service efficiency and user experience
- Log customer feedback professionally and relay relevant insights to the internal team
- Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction
- Identify and escalate high-risk or sensitive cases quickly and accurately
Position Details:
- Location: Valletta (Malta)
- Work Schedule: Full-time, 8-hour shifts (continuous schedule - not part-time)
- Education: High school diploma or above
- Preferred: Experience in customer service roles
**Requirements**:
- Fluency in Maltese and English
- Strong communication and problem-solving skills
- Ability to learn business processes quickly
- High attention to detail and a proactive mindset
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