Payroll Operations Manager

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Payroll Operations Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?

iiPay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.

iiPay has a unique opportunity for a highly experienced and motivated Payroll Operations Manager who wants to take on the responsibility of building a team to implement and deliver UK payrolls to our global clients to help drive our goal of ‘Paying the Planet’.

Role Overview

Our highly motivated and engaged team members are at the heart of our success This role requires supervising and managing a team of Payroll Specialists to implement and deliver international payrolls for a range of global businesses. The role will see you working closely with a large number of clients on a day-to-day basis in order to professionally deliver a high-quality payroll service. The Payroll Operations Manager will collaborate with our global payroll teams to successfully service the full iiPay client portfolio.

Key objectives of the role

**Payroll delivery and service level management**

Implement and deliver accurate and compliant payrolls for global clients. The ability to co-ordinate and deliver on a variety of client requirements to ensure statutory compliance obligations are met and an efficient service is delivered.

**Team Leadership**

Recruit the very best talent for this new operation and manage, lead and develop a high performing team. Offer full support and advice to the team on all aspects of payroll processing, compliance management and software systems. Mentor team members in regard to iiPay’s company culture, values and vision.

**Client Servicing**

Deliver client service with excellence as standard. Build client relationships to achieve our service performance levels on a weekly, monthly and annual basis and exceed client expectations. Managing and delivering client payrolls against the agreed schedule - communicating directly with clients and external third parties to meet or exceed the client expectations, in terms of timeliness and accuracy.

Ensure that Payroll statutory services and advice within the remits of Payroll are delivered compliantly, efficiently and any agreed additional services are managed effectively, through the change control process.

**Systems & Analytical**

Excellent solutions experience, advanced excel skills and high analytical skills with the ability to suggest, improve and execute on current and future systems and process enhancements, in order to become more efficient, whilst remaining compliant with legislation.

**Operational excellence**

Individually, and as a team member, lead projects to improve the systems, processes and payroll delivery environment with the goal of maximising the efficiency and accuracy of our client interactions and ensuring a high level of client satisfaction. Design, operate, monitor and improve all end-to-end processes. Driven to automate complex and/or manual operations.

**Communication**

Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers. Providing timely, insightful and consistent reporting to key stakeholders.

**Escalation and problem resolution**

Owning, managing, and resolving client escalations, seeking help and advice where needed. Working with other teams within iiPay to enhance and develop the processes and outcomes for our partner network.

What are we looking for in you?
- Demonstrated ability to develop and execute an operational plan to achieve the desired business results.
- Experience working for a global company and managing shared services.
- Is assertive, decisive, with the ability to work under pressure in an extremely fast paced environment.
- High level of spoken and written English is essential, and additional languages an advantage.
- Analytical and an excellent problem solver.
- Can demonstrate ability to build strong relationships.
- Flexibility to work across multiple time zones.
- Experienced in managing budgets.
- Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
- Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.