Mobility Support Analyst

Há 4 dias


Curitiba, Brasil Pantheon Inc. Tempo inteiro

Responsibilities include, but not limited to:

- Work within the Mobile Device Management (MDM) systems to support and troubleshoot mobile apps to resolve end user issues
- Troubleshooting app deployment issues on MDM, Apple, or Google Play
- Provisioning profiles on MDM
- Identifying common crashes/issues through mobile monitoring tools
- Triage identified mobile incidents and requests
- Research options when anomalies occur and report complex issues to development team
- Create and regularly update technical documentation and end user guides
- Assist with MacBook Enrollments

Soft Skills:

- Excels in identifying problems, speaking up to communicate issues / gaps
- Organizational and administrative skills
- Ability to work independently and as part of a team
- Proficient in English (written & oral)
- Have exceptional problem solving and communication skills

Technologies:

- Microsoft App Center
- ServiceNow
- VMWare WorkSpace One UEM
- Azure DevOps
- Apple App Store Connect
- Google Play Console


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