Infrastructure Specialist

1 semana atrás

Sao Paulo, Brasil COFCO International Tempo inteiro

COFCO International

Summary Description of Position
Description of Activities

The Senior Wintel L2/3 Support Engineer will be responsible for providing administration and support for systems within the on-premises and Cloud environments; contributing to and adhering to established policies and procedures. Will also work with the IT Services Leadership Team and IT Operations Managers to provide technical recommendations for these environments.
Essential duties and responsibilities
Participate in corporate and asset infrastructure related projects as assigned
Proactively seek out infrastructure optimization opportunities
Support backup and recovery solutions for on-premises and cloud services
Coordinate and assist in developing system requirements
Operate as a Subject Matter Expert for managed services and technologies
Depoy, support and manage Citrix on-premises and cloud
Provide administration and support for servers in both on-premises and Cloud environments
Install, configure, and maintain the Cloud and on-premises infrastructure including hosting, Asset management, data center, Cloud operations and Cloud migrations and assist other support teams in troubleshooting issues
Document processes, procedures, upgrades, and problems
Document and maintain information relative to the supported systems and participate in knowledge sharing sessions
Perform account administration, file security, resource allocation and security for the systems, hosted in both the on-premises and Cloud environments
Use the company ITSM tool to coordinate support activities for all incidents and service requests
Develop, deploy, and maintain powershell automation for daily tasking, provisioning and common areas
Administration of Microsoft collaboration tools
Support and manage security in both, on-premises, and cloud environments (Antivirus, antispam)
Other duties as assigned

**Requirements**:
**Graduation**:
Bachelor’s Degree preferred or equivalent technical education

**Experience**:
Bachelor’s Degree preferred or equivalent technical education
Experience in support and administration of Windows 2012/2016/2019/2022 Server environments
Experience in support of Citrix environments (Cloud and on-premises)
Experience in AD domains and forests
Experience in Microsoft on-premises and cloud-based solutions and tools

**Languages**:
Portuguese (advanced)
English (advanced)

**IT Knowledges**:
Microsoft services
Citrix
Security-related (Antivirus, Windows Firewall)

**Technical skills**:
Bachelor’s Degree preferred or equivalent technical education
Experience in support and administration of Windows 2012/2016/2019/2022 Server environments
Experience in support of Citrix environments (Cloud and on-premises)
Experience in AD domains and forests
Experience in Microsoft on-premises and cloud-based solutions and tools

**Behaviour skills**:
Exhibit flexibility, initiative, and innovation to deal with ambiguous and fast-paced situations
Excellent written and verbal communication skills
Strong team player
Problem solving
Ability to take ownership of problems and see them through to completion
Ability to communicate in a high-pressure environment

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