Analista Gerenciamento de Perdido Sr

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 03/23/2025
Introduction
We are seeking a Complex Order Specialist to join our Complex Sales Order Management team. You will be responsible for ensuring that order-related data is accurate in SAP and that complex sales orders are correctly created in Salesforce. In collaboration with Order Managers, you will oversee, coordinate, and monitor the execution of complex spare part orders that have specific order handling, purchasing, manufacturing, and/or logistics requirements. Your role plays a crucial part to contribute to our business.
In this position, you will report to Manager, Complex Sales Order Management.
This position is mainly located in Sorocaba/SP.
Team you belong to
You will join a team of complex orders management dedicated to oversee, coordinate and monitor the execution of complex spare part orders that have specific order handling, purchasing, manufacturing, and/or logistics requirements.
We work closely with internal / external stakeholders, such as Product Lines, Purchasing and Logistics.
Our team culture is all about customer in center, high ambition - always, getting it done - together and open and honest.
The members in our team are located in US, Australia and Finland.
What you’ll do
- Support the Order Manager with complex orders, ensuring on-time delivery, accuracy, and high-quality parts.
- Conduct data follow-up in SAP; raise and monitor support tickets for necessary data changes.
- Communicate with key stakeholders to ensure smooth order processing.
- Create and manage Salesforce cases for complex orders to track and oversee their progress.
- Maximize business outcomes and enhance the customer experience through effective order management and communication.
- Participate in agreed-upon development activities.

Who you are
Bachelor’s degree in business/engineering or supply chain preferred.
Experience with sales orders management in industry.
Knowledge of SAP and Salesforce preferred.
Advanced English is mandatory and Spanish is desirable.
Systematic work style.
Ability to prioritize own work efficiently and in an organized way in changing multitask environments.
Flexible and analytical mindset.
Good problem-solving skills.
Excellent communication and social skills.
Capable to collaborate and get tasks done in cooperation with internal and external stakeholders.
What's in it for you
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Safe work environment - For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.
Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.
Flexibility - We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.
Interaction without borders - Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.
Get in touch
For additional information, please contact the RH - Resourcing team.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a q