Academic Operations Specialist

**Academic Operations Specialist**

Verto is on a mission to provide the best possible start to college. We start by making travel and experiential education a core part of every student's first year. Our participants begin college overseas in one of six Verto locations and take fully accredited in-person classes from our Academic Provider, the University of New Haven. After completing 1-4 semesters with Verto, participants seamlessly transfer to one of 70 partner universities in the United States. Along the way, participants become more mature, empathetic global citizens who have a greater sense of purpose and direction for their lives.

**Department Description**

The Academic Affairs Department directs and executes all academic activities related to the student experience with a focus on teaching and learning, academic operations and academic technology. Academic Affairs is the core of what we deliver at Verto - a high quality experience for students to have a collegiate experience, both inside and outside of the classroom. This position is located onsite and is a full-time residential role, working in one of the Verto Study Centers:

- Buenos Aires, Argentina
- Florence, Italy
- London, England
- Prague, Czech Republic
- Seville, Spain

**Position Description**

This position supports the onsite implementation of local academic operational processes, academic technology, and supports teaching and learning experiences. This position will interface directly with local faculty, staff, and students with a focus on faculty support, academic technology, and general academic administration.

This position provides onsite support for the smooth and efficient implementation of academic operations and provides coordination of relevant academic technology at the study center. This role provides assistance to academic leadership and faculty onsite, coordinating faculty needs, classroom resources, streamlining academic processes, organizing experiential learning, and supporting academic staff in key projects and priorities. This role is part of the larger local and global academic team and may have additional local and global responsibilities, as business needs require.

**Key Responsibilities**:
**Academic Operations & Technology**- Assist faculty, staff, and students in navigating Academic Systems and Technology to support the pre-departure and onsite student experiences including: Canvas Learning Management System (LMS), Cengage e-textbook platforms, and other academic technology systems for attendance, assessment, evaluations, and early warning, working closely with AAHQ and onsite teams to ensure streamlined access and operational efficiency.
- Follow articulated processes for academic operations and academic technology in collaboration with AAHQ and local leaders.
- Review and track company-wide and build out / follow local calendars and reporting, working with local program/academic teams to meet key deadlines.
- Assist with key academic operations prior to student arrival, such as monitoring course selection, assisting with course setup and auditing, and ensuring student and faculty access to online resources.
- Support the auditing of local course syllabi and Canvas sites, and make periodic administrative updates to materials for assigned courses.
- Support faculty and academic leadership in organizing relevant academic data to support course registration or changes needed due to student placement (e.g. Math or language placement exams), flagging specific cases to ensure staff have up-to-date reports.
- Be familiar and serve as the local 'power user' for all academic technology and systems and how students and faculty navigate Canvas, Cengage, etc. to provide end-user support. Work closely with Verto Headquarters Academic and Technology Teams.
- Be a member of the Academic Operations Team and provide timely resolution to Academic Operations tickets / issues.

**Faculty & Classroom Support**- Provide general administrative support to academic staff and faculty.
- Support in and out of classroom needs from facilities to curriculum and technology for specific faculty and students' teaching and learning needs.
- Assist faculty in preparing course materials (e.g. printing or delivering hand-outs, worksheets, quizzes, etc.), ensuring privacy for quizzes and exams and following copyright rules, as appropriate.
- Assist faculty in recording and reporting placement exams or first-week course assessments, attending classes, and recording and reporting results, as necessary during Add/Drop and Census reporting.
- Maintain class attendance records as needed. Assist in collecting documentation, creating attendance records, data input into appropriate reporting systems related to course attendance as relevant to the location.

**Experiential Learning**- Assist in the coordination of experiential learning activities, working with faculty to identify and document planned visits, schedule visits, purchase tickets, and ensur