Product Manager

**About SugarCRM**

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From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth - check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

This role will work across various key capabilities within SugarCRM, supporting platform-wide innovations in areas such as workflow automation, customer engagement, analytics, and integrations.

As a cross-functional leader, you will collaborate closely with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to define and deliver high-impact features that drive customer retention, business growth, and platform stability.

If you’re passionate about building scalable, intuitive, and high-value CRM solutions, we’d love to hear from you

**Key Responsibilities**:

- **Strategic Roadmap Ownership & Execution**:

- Own, create, and maintain the product roadmap for core CRM capabilities, ensuring alignment with SugarCRM’s strategic focus areas, customer needs, and business objectives.
- Drive roadmap transparency and alignment across internal teams by effectively communicating priorities, progress, and trade-offs.
- Ensure that all prioritized initiatives are clearly justified through the lens of customer value, business impact, and technical feasibility.
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Planning & Agile Execution**:

- Lead planning efforts in parallel with execution, ensuring that long-term vision and near-term deliverables remain synchronized.
- Partner with Engineering and UX to develop, scope, and prioritize features that balance innovation, customer needs, and platform scalability.
- Manage an evolving backlog of features, enhancements, and technical improvements, balancing strategic bets with quick wins.
- Oversee the end-to-end product development lifecycle, from discovery and validation through delivery and post-launch iteration.
- Drive agile execution, ensuring features are well-defined, prioritized, and delivered efficiently with high quality.
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Customer & Data-Driven Decision Making**:

- Gather, analyze, and synthesize customer insights, ensuring features address real pain points and deliver meaningful improvements.
- Define and track key success metrics (KPIs), leveraging data to inform prioritization and roadmap adjustments.
- Regularly engage with customers, partners, and internal stakeholders to validate product assumptions and iterate based on feedback.
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Cross-Functional Leadership & Collaboration**:

- Align and collaborate with internal teams (Sales, Marketing, Customer Success, Engineering) to drive seamless execution and market adoption.
- Advocate for continuous process improvement, helping the product development organization optimize efficiency and collaboration.

**What We’re Looking For**:

- 3+ years of experience in product management, with a track record of successfully shipping B2B SaaS products.
- Experience working with CRM platforms, customer engagement tools, or workflow automation solutions.
- Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies.
- Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs.
- Experience with analytics and business intelligence (BI) tools (e.g., Tableau, Power BI, Sugar Discover) is a strong plus.
- Strong technical acumen, including familiarity with APIs, integrations, and data models.
- Exceptional cross-functional collaboration skills, with the ability to influence without authority.
- Strong communication and stakeholder management skills, capable of engaging both technical and non-technical audiences.
- Expected monthly NET salary range, depending on experience.
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**Benefits and Perks**:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Private medical insurance including basic check-up, hospitalization, and vital care
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