Service Consultant

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

KONGSBERG - Protechting People & Planet
For inspiration and more info _watch this video_ and visit: _Kongsbergwebsite_

An exciting opportunity has arisen as Propulsion Service Consultant - Brazil:
Key Accountabilities:

- Technical education, bachelor, or equivalent combination of experience/education in the related professional field.
- Be customer oriented and “service minded”.
- Passion and patience to support customers and internal stakeholders.
- Ability to handle simultaneous activities and work in a hectic environment.
- Must be comfortable with extended activity and work tasks controlled by our customers.
- Availability to planned and/or short notice travels, after hours, holidays/weekend, long periods in Brazil and around the world (alone and in group).
- Be a team worker, with excellent cooperative skills towards colleagues and customers.
- Manage English as the official “work language”.
- Ability to work independently, self-driven.

Qualifications and Experience:

- Provide customer support during dry dockings, sea trials, troubleshooting and commissioning on assigned Field Service product range.
- Supply technical assistance during on-call assignments regarding Propulsion issues.
- Responsible for reporting errors or defects on equipment delivered from KM and suggest improvement actions.
- Provide technical assistance to sales, after sales, customer, and field service team.
- Provide correct documentation / reports when requested.
- Responsible for updating CRM, databases, and documentation after regular services according to Global Customer Support processes.
- Develop own qualifications by participating at internal / external courses and education.

Attitudes:

- Ability to handle simultaneous activities and work in a hectic environment.
- Be a good customer representative and have negotiation skills.
- Ability to manage time and meet required deadlines.
- Positive attitude and ability to work well with others.
- Collaborative. Able to work within a team to achieve agreed department goals.
- Ability to adjust to constant changes in work situations.
- Ability to handle several tasks at the same time, solving problems with a fast pace and under pressure with a teamwork attitude.
- Need to be structured and organized.
- Self-driven, able to work independently.

KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future

Work Location: Niterói, RJ

Closing date by 31st January, 2025.