Technical Customer Service Technician

1 semana atrás

Sao Paulo, Brasil Ahlstrom Tempo inteiro

**Purpose of the job**:
**Main responsibility areas**:
**Customer Engagement**:

- Support the business development process by connecting customer product needs with Ahlstrom products and capabilities.
- Understand customer manufacturing processes and opportunities to develop strong Ahlstrom product performance.
- Serve as the main technical contact for all customer types
- Ensure successful introduction of Ahlstrom products through customer trials
- Approve trial requests and ensure follow-up on trials with Sales (CustomerConnect/CRM)
- Development of minor adjustments to existing products to meet customer development needs

**Internal Collaboration**
- Provide critical product requirement information to new product development (NPD) teams for product innovation
- Represent customer's technical requirements to operations teams
- Collaborate with NPD team on existing customer driven innovation needs on new products requiring NPD resources.

**Technical Support and Training**:

- Provide technical training for Sales (In coordination with Product Management).
- Act as the main point for grade recommendations for Sales and Business Development.
- Provide support in development and updating of technical documentation (e.g., technical data sheets, PDS/PTDs, Showpad files, internal and external) in coordination with product management.

**Experience and education**:

- Bachelor in sciences or similar, and relevant job experience in Technical, Operations, or R&D roles
- Strong process and trouble-shooting experience and knowledge
- Experience in leading projects and project teams, with solid project management practices
- Ability to transfer knowledge and train cross functional team members
- Excellent analytical skills
- Strategic thinking as well as the ability to solve problems and to structure and simplify complex processes
- Strong communication and interpersonal skills to facilitate collaboration and build relationships with stakeholders at all levels.

Ahlstrom is a global leader in fiber-based specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect, with Every Fiber, for a Sustainable World. We serve five growing and distinctive end markets, which form the basis for our five divisions: Filtration, Food & Consumer Packaging, Healthcare, Building Materials, and Technical Materials.

We are deeply committed to building and maintaining safe and inclusive environment and culture, where everyone feels valued and respected. At Ahlstrom, we all have equal opportunities to belong and reach our full potential.

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