Senior Digital Shelf Specialist

Johnson & Johnson is recruiting for a Senior Digital Shelf Specialist. This role can be located in Skillman, NJ, Ft Washington, PA, Markham, Ontario, CA, or Sao Paulo, Brazil. Remote work options may be considered on a case-by-case basis and if approved by the Company.

Senior Digital Shelf Specialist is an exciting new role within our Technology organization that has sufficient autonomy, clear objectives, and accountability to ensure key multi-functional partners (Marketing, Sales, and Agency Partners) follow the standard operating procedures, defined processes and technical compliance to enable speed to market of our eCommerce content supply chain.

This role is pivotal in marrying technical capabilities/know-how with eye for business to identify areas of continuous improvement across people, process, and technology that aligns to the larger digital first strategy of the organization. This role’s strategic responsibilities specific to the North American Consumer Health business are:
You will:

- Be accountable for the administration and user management for marketing technologies related to the digital asset supply chain (Digital Asset Management, SAP hybris, and Salsify)
- Assist with maintaining associated governance actions for user groups, permissions, and access, data model management, workflow management, and channel mappings within the Salsify Platform.
- Responsible for the timely response, solution, and maintenance of the Digital Shelf content supply chain ecosystem issues ((Digital Asset Management, Product Information Management (SAP hybris and Salsify)) through an incident management tool and weekly stand-ups.
- Responsible for the management of system audits and HEART metrics across (DAM, PIM) to ensure successful user adoption & engagement and standards of data integrity in the content supply chain ecosystems.
- Work with multi-functional teams (i.e. Marketing, R&D, Quality, Supply Chain, etc) and external agencies as needed to establish rules/regulations/meta-data properties updates are adhered to prior to data/information entering any/all systems.
- Support the global multi-functional teams, partners, and agencies with system improvements, trainings, issue management resolutions and standard methodology sharing.
- Responsible for updating documentation of business processes, training, technical integrations, and the attribute/data dictionary related to NA content supply chain.
- Daily execution of Product Analyst responsibilities include:

- Heavy exposure to data model development, digital asset management concepts, product information management concepts, and creative/legal workflows.
- Assisting with the management of business process design and organizational change
- Supports global and NA product owners with user experience enhancements/ management
- Proactively handles potential bottlenecks
- Point of contact and responsible for resolving partner concerns and exceptions across NA Digital Shelf capabilities
- Handles new user access and assists with training set-up
- Ensures quality and business rules compliance
- Supervises HEART metrics and provides practical insights/recommendations for monthly strategic capability review sessions

**Qualifications**
- A minimum of a bachelor’s degree is required.
- A minimum of 6 years of relevant experience is required.
- Strong analytical thinking, problem solving and design skills
- Being meticulous and capable of delivering a high level of accuracy.
- Be able to handle complexity and perform in multiple parallel workstreams
- Good facilitation skills. Ability to work in a complex team environment, effectively interacting with others.
- Must be results oriented, and demonstrate a go-getter / can-do attitude - adaptability, flexibility, and resourcefulness
- Ability to translate business requirements into Technical Epics/Stories. Experience working across multiple levels of business and IT partners.
- Strong personal dedication to continuous business improvement, and effectively collaborating and managing our business partners
- Experience working in an Agile environment. Ability to handle complexity and ambiguity, capable to change priorities quickly.
- In-depth experience with Salsify is strongly preferred
- Experience with E-comm, DAM, PIM, Master data, and Process Design a plus

**Primary Location**
United States-New Jersey-Skillman-199 Grandview Road

**Other Locations**
North America-Canada-Ontario-Markham, North America-United States-Pennsylvania-Fort Washington, Latin America-Brazil-São Paulo-São Paulo

**Organization**
Johnson & Johnson Services Inc. (6090)

**Job Function**
R&D

**Requisition ID**
2206045788W