Ai and Process Automation Manager

**Why work at Rentcars?**

We are the largest car rental platform in Latin America and one of the top global players in the industry. Since 2009, we've been connecting customers to the best car rental options available.

Today, we're present in over 160 countries We partner with the world's best and biggest rental companies, offering services in more than 5,000 cities and 20,000 pickup locations around the globe.

With headquarters in Curitiba (Brazil) and Amsterdam (The Netherlands), we are a global company focused on excellence and innovation We're also Great Place to Work® certified and a B-Corp company, reinforcing our commitment to sustainability, diversity, and care for our Renties — that's what we call our team members.

Looking for a place to grow and have an incredible career journey, with benefits that adapt to your lifestyle? Check out this opportunity and follow the selection process

**AI and Process Automation Manager**

**In this role, you will be responsible for**:
Leading the company's digital transformation through the strategic implementation of Artificial Intelligence (AI) solutions, focused on scalability, operational efficiency, and continuous improvement of the customer experience.

**AI Strategy & Digital Transformation**:

- Develop and implement a strategic AI roadmap aligned with corporate objectives.
- Create an implementation framework that integrates process design, data analysis, and technology solutions.
- Define clear, measurable KPIs to track the impact of initiatives across departments.

**Process Optimization & Automation**:

- Identify and prioritize intelligent automation opportunities across departments (HR, Marketing, Sales, Product, Operations, and Finance).
- Develop AI-driven solutions to reduce operational costs, increase efficiency, and eliminate bottlenecks.
- Implement predictive analytics methodologies to support data-driven strategic decisions.

**Customer Service Transformation**:

- Lead the strategy for self-service and smart support, focusing on next-generation chatbots and virtual assistants, personalized customer experiences, and response time reduction.
- Design intelligent support flows that balance automation and human interaction.
- Improve customer satisfaction metrics such as NPS and CSAT through automated solutions.

**Organizational Enablement & Engagement**:

- Design AI training programs for all organizational levels.
- Foster a culture of innovation and continuous learning in emerging technologies.
- Promote workshops, hackathons, and other initiatives to encourage AI adoption.

**Partnerships & Innovation Management**:

- Establish and maintain strategic partnerships with universities, startups, and tech companies.
- Monitor AI trends and innovations, recommending new tools and solutions.
- Identify opportunities to gain competitive advantage through emerging technologies.

**Governance & Communication**:

- Ensure ethical and responsible use of AI, respecting governance and transparency principles.
- Act as an internal and external spokesperson for digital transformation.
- Produce executive reports on AI initiative outcomes and strategic recommendations.

**What we expect from you (experience, soft and hard skills)**:

- Bachelor's degree in Technology, Engineering, Data Science, or related fields.
- Advanced English proficiency.
- Participation in digital transformation projects.
- Proven experience implementing AI solutions in corporate environments.
- Experience leading cross-functional teams.
- Advanced knowledge of Artificial Intelligence.
- Familiarity with machine learning, LLMs, and generative tools.
- Strong skills in data analysis and process design.
- Excellent communication and ability to translate technical concepts for diverse audiences.
- Strategic thinking, analytical mindset, and results-oriented approach.
- Strong leadership in driving organizational change focused on innovation.
- Must be available to work on-site in Curitiba, PR.

**Success Indicators**:
**Operational Efficiency**
- Reduction in operational costs.
- Number of processes automated.
- Average time to implement AI solutions.

**Customer Experience**
- Increase in NPS (Net Promoter Score).
- Reduction in average response time.
- Improvement in satisfaction scores (CSAT).

**Organizational Transformation**
- Number of employees trained in AI.
- Participation in innovation initiatives.
- Implemented projects with measurable results.

**Innovation & Competitiveness**
- Strategic partnerships established.
- External recognition in tech innovation.
- Implementation of pioneering solutions.

This position plays a strategic and cross-functional role within the organization, requiring a holistic approach that integrates technology, business, and people—driving a true culture of data-driven innovation.

We know you need your freedom to make your own choices, which is why our benefits program is flexible We call it “Beneflex”, and it works like this: you have some