Customer Experience Associate I

Há 4 dias

São Paulo, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.

**Functional Knowledge**
- Has basic skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.

**Leadership**
- Has no supervisory responsibilities.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

  • Customer Experience Associate I

    Há 6 dias

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate I

    Há 19 horas

    São Paulo, Brasil Conduent Do Brasil Serviços De Call Center Ltda. Tempo inteiro

    Overview Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. Job Track Description Performs business support or technical work, using data organizing and...

  • Customer Experience Associate

    2 semanas atrás

    São Paulo, Brasil THESTUDIO Tempo inteiro

    About Us At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe‑inspiring experience via...

  • Customer Experience Associate I

    Há 9 horas

    Sao Paulo, Brasil Conduent Tempo inteiro

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Experience Associate Iii

    2 semanas atrás

    São Paulo, Brasil Conduent Serviços de Terceirização de Processos de Negócios Ltda. Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    Há 4 dias

    São Paulo, São Paulo, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro R$15.000 - R$45.000 por ano

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Associate Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Zendesk Tempo inteiro

    **Zendesk Scaled Success Associate '“ Early Career Path**: **Kickstart Your Career at Zendesk** The Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of...

  • Associate Customer Success Manager

    1 semana atrás

    São Paulo, Brasil TransPerfect Tempo inteiro

    Overview The Associate Customer Success Manager is responsible for small to mid-size global accounts or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives. The Associate Customer Success Manager will receive support from the Global...

  • Product Associate I

    2 semanas atrás

    São Paulo, Brasil Santander Tempo inteiro

    Product Associate I Country: Brazil **Product Associate I** Você já pensou como será seu amanhã? O quanto você já cresceu é importante, mas no Atacado, como você vai crescer daqui para frente é inegociável. O Santander é um ecossistema em crescimento, que tem o propósito de contribuir para que pessoas e negócios prosperem. Aqui é o espaço...

  • Workplace Experience Associate

    2 semanas atrás

    Sao Paulo, Brasil DocuSign Tempo inteiro

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...