Server

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:

- The role of the Server is to provide the optimal guest experience and look after and set up assigned tables and manage food and beverage orders to guest tables according to set SOP’s and brand standard.**Role Details - Key Responsibilities and Accountabilities**:
**Delivery & Support**
- Serves customers with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares tables for customers according to set standards and SOP’s.
- Protects establishment and customers by adhering to sanitation, safety, and set standard policies and procedures.
- Helps customers select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to kitchen by recording customers’ choices and identifying customers’ special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering customers’ choices from kitchen and delivering accompaniments and condiments from service counters.
- Responds to additional customer requirements by inquiring of needs and observing dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to customer spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting customers to return.
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to customers.

**Definition of Success
- Adheres to brand standards.
- Ensures an optimal customer experience.
- Ensures positive NPS results.

**Other Context (if applicable)**:

- Flexible working hours.
- Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department.

**Functional Competencies**:

- Understanding of overall functionality of resturaunt operations.
- Understanding of a service quality.
- Understanding of food and beverage standards and practices.
- KPI Delivery

**Personal Characteristics and Required Background**:
**Personal characteristics**
- Excellent customer service skills.
- Energetic and personable.
- Attention to detail, speed and accuracy.
- Judgement, Integrity and professionalism.

**Minimum experience**
- At least 0 - 2 years of experience in a high-volume, fast-paced restaurant environment or any customer facing environment.

**Minimum Qualifications/education**
- Certificate /Course/Diploma in Hospitality or relevant experience.
- Person In Charge (PIC) 2