International Consultant Ii

International Consultant II

**Major Duties And Responsibilities**:

- Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family
- Coordinate and manage the delivery of Cartus core products and services to assigned customers according to client standards; manage vendors as dictated by client policy
- Counsel assignees as to the best utilization on international assignment program benefits
- Demonstrate knowledge of Cartus products and services in all interactions with client and customer
- Counsel assignees on the administration of their compensation and taxes while on assignment (i.e.: the Balance Sheet Approach for the calculation of assignment allowances and deductions such as COLA, housing allowance, housing norm, and hypothetical tax, as well as the principle of tax equalization or tax protection schemes, and pay delivery) ; partner closely with Compensation team to insure seamless service delivery
- Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Compensation team) on schedule
- Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes
- Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
- Ensure data integrity in all Cartus systems
- Maintain compliance with Cartus corporate polices, programs, and standards
- Other duties as assigned; training, special projects, etc.

**CRITICAL DIMENSIONS**:

- Customer Advocacy
- Strategic Thinking-strong Judgment/Decision Making skills
- Teamwork
- Excellent Communication Skills
- Flexibility
- Attention to Detail
- Planning/Organizing
- Interpersonal/Influencing
- Cultural Awareness

**Qualifications/Selection Criteria**:

- Bachelor's degree or equivalent work experience required
- Minimum of 5 years related business experience in the customer service or relocation field required
- Bilingual English/Portuguese. Spanish a plus
- Personal/professional expatriate experience a plus
- Expatriate/assignment compensation administration and tax experience required
- Strong, demonstrated, well-developed customer service skills
- Demonstrated analytical and process skills are a minimum requirement
- High level of accuracy and process orientation required
- Proven experience at project management and portfolio management required
- Computer proficiency in MS Office required

**Employment Type**
Full-time

LI-LC1

**Employment Type**

Full-time

**Company**

Cartus

**About Us**

Realogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes** **some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, Sotheby's International Realty®. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. **We pursue talent **- strategic thinkers who are eager to innovate, focused on execution and accountable for results. **We value diversity **- respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

- Forbes 2020 Best Employers for Diversity.
- Recognized on the 2020 Human Rights Campaign Corporate Equality Index.
- Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
- First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

Cartus is the trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business - whenever, wherev