Medical Technical Support

**Role Overview**

This role is primarily focused on Biomedical & Radiation Testing, providing technical support for biomed engineers & medical physicists. This includes testing medical devices & X-ray devices in-house. The Medical Support Engineer will troubleshoot, test, evaluate and support the users of medical device testers while supporting R&D, Product Management, and customer training initiatives. The medical engineer should provide expert assistance on hardware, software ensuring optimal performance and user satisfaction.

**Primary Responsibilities**
- Diagnose, troubleshoot, and resolve hardware and software issues related to radiation & medical device testers in Fluke labs.
- Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc..
- Execute hands-on testing, debugging, and evaluation of radiation device testers together with traditional X-ray machines, mammography, C-arms and other radiation sources.
- Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards.
- Support service & calibration, production teams, customer service, and quality engineers with complicated cases.
- Collaborate with R&D teams during early-stage development for HW/SW testing.
- Provide feedback to Product Management on device performance and usability.
- Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports).
- Support with training to channel partners and customers on device usage and best practices.
- Handle customer complaints related to device performance, collaborating with quality teams.
- Support hospital-based testing scenarios and field evaluations as required.

**Basic Requirements**
- University degree within Medical physics or Biomedical engineering.
- A few years of Biomedical testing experience in a hospital, or medical physics experience.
- Proficiency with medical devices, X-ray labs, and general hospital devices
- Proficiency with computers, operating systems, software, and hardware troubleshooting
- Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551, IEC 60846-1, IEC 61326-1, ISO 4037-1:2019)
- Experience within product testing, calibration, or metrology within healthcare and radiation testing
- Ability to read and interpret technical manuals, schematics, and technical documents
- Familiarity with CRM or ticketing systems
- Strong problem solving, analytical, oral, and written communication skills
- Must be fluent in English; Spanish proficiency is a plus
- Good knowledge in Microsoft Office
- Ability to work independently while collaborating with peers and other professionals
- A good and flexible team player

**Fortive Corporation Overview**

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

**Fortive Corporation Overview**

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to ac