Customer Success Manager

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**hat we offer**

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e help the world run better.

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**he SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**

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**ho You’ll Become**

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he Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

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**hat You’ll Do**

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s a CSM within the SAP Academy for Customer Success, you will be responsible to:
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- mmerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

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- nhance skills around your solution portfolio, managing customer retention, and driving value realization.

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- eceive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

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- **SM focus areas**:
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**AP Finance & Spend Management (F**&S)**- Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

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- /4HANA Finance

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**AP Supply Chain Management (SCM)**:

- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management

**SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC)**:

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- **hat You Bring**

2- 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

P- roven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

A- cooperative and productive approach to working relationships, internally and externally.

AA- n understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.

A- resilient mindset, embracing challenges with optimism and consistently striving for growth and success.

S- trong Business Acumen, including demonstrated knowledge of business processes and/or industries.

P- roficiency in English to engage with our global network.

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**he SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**

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bout SAP Academy for Customer Success

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- he SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

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oin us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.



SAPAcademyforCustomerSuccess


- SAPCSCareers

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AP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

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e are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

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uring intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

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**f you have less than three years' professional experience, you'll be part of SAP Next Gen.**
SAP Next Gen connects curious, ambitious, team-oriented students and early talent to SAP's global community of innovators, peers, and leaders.

With access to hands-on exp