Business Intelligence

AMARO is an omni-channel destination where customers can discover and buy a broad assortment from cool brands that match their lifestyle. Headquartered in São Paulo, our mission is to make it easy and delightful for all digitally minded consumers to find products that fit their lives and values.

Born in Brazil with global ambition, we design for how we believe the world should be, not what it is today. We are always growing together with our teams. It takes a more honest, accessible and clever approach to build our products and our customer experience. We are committed to understanding people's lives. It's in our DNA

AMARO is seeking a talented Business Intelligence & Customer Insights Analyst.

Results-driven and likes to execute projects and has implementation skills to make them a reality bringing business value and great impact.
- Works well independently in a very fast-paced environment, but is also a team player and likes to build solutions through the exchange of experiences and cross-functional relationships.

**What you'll do**:

- Customer Experience. Lead and scale CX initiatives that drive efficient growth and improve customer experience in all areas of expertise in Customer Happiness.
- Scale. Scope particular problems and derive integral solutions based on robust analysis. Develop new projects and initiatives to bring efficient flows and systems through data and low code systems deep dives. Collect internal and external data, and prepare analysis, reports, and presentations with actionable insights that guide our Customer Happiness’ leaders to make better decisions. Be the focal point for Customer Happiness’ macro planning, centralizing, and sharing with other areas these forecasts.
- Results. Track KPIs monthly and steer actions to maximize Customer Happiness results.
- Tech Squads. Work closely and cohesively with all tech squads in order to prioritize actions with the most positive impact. Assist in the economic impact evaluation and RICE Score of new digital features and Customer Happiness’ projects;
- Relationships Act as the owner and touchpoint of Customer Happiness systems such as Kustomer, Twilio, and LimeSurvey.

**What you have previously done**:

- Work experience in performance marketing, growth and/or affiliates. Influencer marketing experience is a plus.
- Previously worked with fashion, beauty or lifestyle brands is a plus. If not, have strong interest in these segments.

**Who you are & your beliefs**:

- Personality: You are smart, humble, hard-working and collaborative.
- Determination: You are hungry to challenge the status quo and have the drive to get it done.
- Vision: You think big, craft a compelling vision and inspire others to follow you.
- Master of multiple domains: You bridge the gap between business, technology and people.
- Friendly but direct: Others enjoy working with you because you are optimistic and transparent.
- Lead and coach: You attract the best talent because people want to work and learn from you.
- Do the right thing: You believe the planet is our responsibility and take positions.

**What your qualifications are**:

- Education: Bachelor in Economics, Engineering or similar.
- Advanced level of Excel.
- Level of English: Advanced

Imagine if your job could impact millions of people's lives in a global scope. Along the journey, we are always looking for smart, humble, hard working and collaborative people who want to learn different skills, share their knowledge and grow together. We bridge the gap between business, technology and people and we always do the right thing.