Intern- Seg4

Overview:
ST Engineering iDirect is a global leader in satellite communications (satcom) providing technology and solutions that enable its customers to expand their business, differentiate their services and optimize their satcom networks. Our business provides innovation focused on solving satellite’s most critical economic and technology challenges, and expands a shared commitment to shaping the future of how the world connects. With your talent and energy paired with our vision and technical leadership, the most fulfilling work of your career is waiting for you at ST Engineering iDirect the sky is truly the limit

As part ouf the customer success team, you will work in a group of top Brazilian engineering professionals, who continue to break new ground and create significant opportunities for network operators, for service providers/ resellers, and for corporate networking professionals in the satellite communications world.

**Responsibilities**:
**As our Customer Success Intern you will**:

- Provide direct technical assistance (remotely and onsite) to STE iDirect’s customers.
- Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer.
- Interface with other departments on product deficiencies, whilst acting as the customer’s liaison.
- Assist in the validation, documentation and training of new products and software releases.
- Handle Customer escalations and manage defusing situations with not satisfied customers.
**What will you learn during this internship?**:

- Learn about next generation solutions for broadband IP networking via satellite networks
- Get familiar about satellite access technologies: SCPC, MCPC, MF-TDMA, MxDMA.
- Work with ground satellite systems and high data rate satellite modems
- Get experience with the ITIL service delivery process; service desk (incident, change & problem management) and SLA & KPI reporting.
- Get RF field experience with VSAT installation, activation (line-up) and troubleshooting.
- Learn about virtualization frameworks based in OpenStack like Windriver or VMware.
- Reinforce your knowlede in IP and networking
- Learn about RF communications
- Improve skills in Linux and programming
- Be exposed to real customers

Qualifications:
**As a prerequisite to become our Customer Success Intern you**:

- Knowledge or practical experience with IP-based networks with a CCNA certification or equivalent experience with switch & router configuration and tooling e.g. Wireshark.
- Knowledge or practical experience with OSI model and protocols: HTTP, UDP, TCP, ICMP, IP, MAC.
- Practical experience with Linux CLI and scripting languages e.g. Bash, Python.
- Professional verbal and written knowledge of English.
**Once on board you will (repeated from As our Customer Success Intern you will )**
- Provide direct technical assistance (remotely and onsite) to STE iDirect’s customers.
- Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer.
- Interface with other departments on product deficiencies, whilst acting as the customer’s liaison.
- Assist in the validation, documentation and training of new products and software releases.
- Handle Customer escalations and manage defusing situations with not satisfied customers.