Customer Services Lead Analyst

Há 4 dias

Rio De Janeiro, Brasil HMH Tempo inteiro

About us

HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.

HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.

Do you want to join our team?

At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.

Summary

Act as the primary point of contact with customers for all activities related to customer account from a fulfillment perspective for PCS product and service demands in the region;

Job Responsibilities- Manage all communications coming from and to the customer, making sure issues are addressed properly at the right level of the structure;- Work closely to the stakeholders on O&R, Field Services and Spares team on the supervision off undergoing processes execution for assigned customers;- Work closely to the Commercial team (Sales/ITO) teams and support them building stronger/long lasting relationships with customers.- Identify potential issues that may impact customer’s project, resolve or escalate as necessary.- Proactively interface with HMHConnect, opening and following up cases inside Ask Drilling system, as well as managing the implementation of all EB - Engineering Bulletins and PNI - Product Notification of Improvement with customers.- Responsible to set up and lead discussion meetings and contract performance reviews.- Keeps detailed downtime records, calculates monthly scorecard, delivers invoice to customer and ensures payment is collected.- Coordinates with finance to track and monitor cost and complete margin reviews.

Required Qualifications

Education: Bachelor's degree from an accredited university or college on the engineering field (Electrical, Electronics, Mechatronics, Mechanical, Production or Petroleum)

Experience: Desirable at least 4 years with Drilling equipment and/or pressure control systems

Skills and Abilities:
Ability to drive issues to resolution, proactively interfacing internally within the structure and externally with customers.

Ability to lead cross functional teams.

Ability to explain difficult or sensitive information; works to build consensus.

Fluent in English

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