Customer Service Representative Brazil

Há 2 dias

São Paulo, Brasil TalentWorldGroup Tempo inteiro

**Remote Customer Service Representative (Portuguese & English)**

**Industry**: Online Health / Life Sciences
**Languages Required**: Native Portuguese (Brazil) & Fluent English (C1/C2)
**Start Date**: July 7, 2025
**Application Deadline**: June 20, 2025

**About TalentWorldGroup**

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

**Position Overview**

You will work remotely, supporting a fast-paced and regulated environment, focused on **accuracy, empathy, and speed**.

**Key Responsibilities**
- Serve as the first point of contact for all customer inquiries related to product orders, deliveries, and returns.
- Accurately document and resolve escalations in compliance with internal procedures.
- Process orders, credits, returns, and manage product-related issues.
- Ensure timely product delivery in alignment with inventory and logístical constraints.
- Redirect complex inquiries to relevant departments (medical, technical).
- Consistently meet targets related to call quality, order management, and customer satisfaction.
- Follow all procedures related to complaint handling and data privacy.

**Required Qualifications**
- **Fluent/native in Portuguese (Brazil) and English (C1/C2).**:

- Bachelors degree (preferred) in life sciences, health sciences, or a related discipline.
- **4 to 6 years** of relevant experience in **customer service or supply chain/logistics** (preferred).
- Strong written and verbal communication skills.
- High stress tolerance and ability to manage change in a dynamic environment.
- Excellent analytical, problem-solving, and multitasking skills.
- Strong interpersonal skills and experience communicating with healthcare professionals and patients.
- Results-driven with a clear focus on KPIs and metrics.

**Nice to Have**
- Zendesk or similar ticketing systems
- Familiarity with Slack and online team collaboration tools
- Salesforce or CRM proficiency
- Technical background or knowledge in healthcare product support
- Experience in remote customer service or call center environments

**Technical Requirements**
- Stable **wired** broadband internet connection
- USB-wired headset (noise-canceling preferred)
- Minimum specifications:
- **Processor**: 1.8GHz+ (64-bit preferred)
- **RAM**: 8GB+
- **Free Storage**: 10GB+
- **Screen Resolution**: 1920x1080
- **OS**: Windows 11+ or macOS 13+

**Work Conditions**
- **Project Type**: Freelance (Independent Contractor Agreement)
- **Work Hours**: Minimum 30 hrs/week, up to 40 hrs/week
- **Schedule**: Monday to Friday, within the operational hours of **08:00 18:00**, across Brazils four time zones:
- Noronha (UTC -02)
- Brasília (UTC -03)
- Amazon (UTC -04)
- Acre (UTC -05)
- **Training Commitment**: 100% attendance mandatory- **Start Date**: July 7, 2025
- **Duration**: 2 weeks (Mon-Fri, 8 hrs/day)
- **Timezone**: São Paulo (BRT/UTC-3)

**What We Offer**
- 100% Remote Work
- Flexible scheduling within project hours
- Long-term, project-based collaboration
- Career development & learning paths
- Performance-based bonuses & gamification program
- Freelance contract with paid holidays (based on performance metrics)

**Join Us**

If you're a **customer-focused**, **tech-savvy**, and **metrics-driven**professional with **bilingual fluency in Portuguese and English**, we want to hear from you

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