Networking & Cybersecurity) Technical Support Consultant (Latam)

1 semana atrás

Brasília, Brasil SupportYourApp Tempo inteiro

**Passionate about the world of tech?**

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

**What you will do**:

- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

**What you need to succeed in this role**:

- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is a must
- Strong troubleshooting and problem-solving skills, attention to detail
- Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
- Excellent interpersonal skills

**Will be a great plus**:

- Experience with Zendesk or similar CRM systems
- Experience with engineers
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco

**Benefits and Perks**:

- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

**Who we are**:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

**DISCLAIMER

  • Networking & Cybersecurity) Technical Support Consultant (Latam)

    Há 2 dias

    Brasília, Distrito Federal, Brasil Supportyourapp Tempo inteiro

    **Passionate about the world of tech?**What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging...

  • (Networking) Technical Support Consultant

    Há 6 dias

    Brasília, DF, Brasil SupportYourApp Tempo inteiro

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (Cybersecurity) Technical Support Consultant

    1 dia atrás

    Brasília, DF, Brasil SupportYourApp Tempo inteiro

    **Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...

  • Multilingual Technical Support Specialist

    Há 2 dias

    Brasília, Distrito Federal, Brasil beBeeSupportConsultant Tempo inteiro US$5.000 - US$10.000

    Technical Support Consultant Job OpportunityWe are seeking an experienced Technical Support Consultant to join our team. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment.Job Responsibilities:Provide technical support via calls, chats, and emails to...

  • Cybersecurity Technical Consultant

    2 semanas atrás

    Brasília, Brasil Thales Tempo inteiro

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Solutions Consultant

    Há 6 dias

    Brasília, Brasil Palo Alto Networks Tempo inteiro

    Brasília, Federal District, Brazil Systems Engineering Full-time Ref ID: JR-006182 **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on...

  • Professional Services Consultant

    2 semanas atrás

    Brasília, Brasil Fortinet Tempo inteiro

    Professional Services Architect Skills & Qualifications - Solid technical expertise in system architecture and design. - Ability to study and solve complex technical challenges. - Familiarity with cybersecurity hardware, systems and infrastructure. - Detail-oriented with a structured approach to problem solving. - Experience in developing SOWs, LLD HLDs. -...

  • Professional Services Consultant

    Há 7 dias

    Brasília, Distrito Federal, Brasil Fortinet Tempo inteiro

    Professional Services ArchitectSkills & Qualifications- Solid technical expertise in system architecture and design.- Ability to study and solve complex technical challenges.- Familiarity with cybersecurity hardware, systems and infrastructure.- Detail-oriented with a structured approach to problem solving.- Experience in developing SOWs, LLD HLDs.-...

  • Domain Consultant

    Há 5 dias

    Brasília, Distrito Federal, Brasil Palo Alto Networks Tempo inteiro

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Billing Support Consultant

    4 semanas atrás

    Brasília, Distrito Federal, Brasil SupportYourApp Tempo inteiro

    (Cloud Solutions, AWS) Sales Operations Associate (Brazil)Be among the first 25 applicantsPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join us as a Sales Operations Associate and thrive in a multicultural and multilingual environment while working from home. Unlock your...