Technical Support
1 semana atrás
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Overview
Acting as a technical support analyst for MS Teams Room and Cloud Contact Center solutions., you will interact with the customer's technical support area to support the solution and with the vendor to escalate failures and doubts.
This is a night shift role working from 6:00 pm to 06:00 am. Shift is 12 hours on, 36 off.
Responsibilities
- Receive demands via ITSM tool - Requests and Incidents.- Perform troubleshooting on the components of the MS TEAMS ROOM solution - hardware and software. In addition to the components of responsibility of the customer's infrastructure.- Perform troubleshooting on the components of the Cloud Contact Center solution. In addition to the components of responsibility of the customer's infrastructure.- Monitoring and following process for customer notifications or vendor engagement.- Perform updates/configurations of equipment in the customer's tools.- Escalation of doubts and failures to the vendor in the English.- Interaction with the customer's technology areas to reestablish the solution, occasionally implementing workarounds to re-establish service.- Creation of Knowledge Base regarding the customer's environment.- Delivery of SLA and customer satisfaction.
Requirements
- Studying Computer Engineering, Information Systems, Computer Science, Systems Analysis and Development or related areas.- English advanced- Portuguese native.- Experience in direct customer support.- Knowledge in administration of cloud environments (SaaS, IaaS, PaaS).- Knowledge in video conferencing solutions, Microsoft and ITSM tools.- Knowledge of Windows and Linux operating systems (Server and Client).- Knowledge in computer networks.
Additional Preferred Skills
- MS-700- MS-900
LI-DD1
For more information, visit
Why Mitel
or follow us on LinkedIn
here
.
-
Technical Support Expert
3 semanas atrás
São Paulo, SP, Brasil beBeeSupport Tempo inteiroJob Title: Technical Support Expert We are seeking a skilled and resourceful technical support expert to join our team. As a technical support expert, you will be responsible for providing top-notch assistance to end-users in resolving various technical issues. ‣ Provide direct end-user support for office-based and remote users resolving technical issues...
-
Technical Support Engineer
4 semanas atrás
São Paulo, SP, Brasil beBeeNetwork Tempo inteiroJob Title: Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing technical assistance and guidance to customers on the use of our products. Your primary focus will be on delivering exceptional customer service through...
-
TECHNICAL SUPPORT
Há 2 dias
São Paulo, Brasil Xerox Corporation Tempo inteiroAt Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at and...
-
TECHNICAL SUPPORT
Há 2 dias
São Paulo, Brasil Xerox Corporation Tempo inteiroAbout Xerox Holdings Corporation At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our...
-
Technical Support Engineer
Há 2 dias
São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiroTechnical Support Engineer – Level 3At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings....
-
Technical Support Represenative
4 semanas atrás
São Paulo, Brasil Medit Tempo inteiroJoin to apply for the Technical Support Represenative role at Medit Medit is a global leader in digital dentistry, known for delivering fast, reliable, and intuitive 3D scanning solutions that empower dental professionals across more than 100 countries. Our ecosystem—including the i500–i900 series intraoral scanners, Medit Link, and our expanding lineup...
-
Technical Support Analyst
3 semanas atrás
São Paulo, Brasil Cepheid Tempo inteiro**ESSENTIAL JOB RESPONSIBILITIES**:- ** Collaboration and Continuous Improvement**: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts and deliver the best customer experience. Maintain product knowledge, support continuous improvement efforts, and represent Technical Support on projects...
-
Technical Support Engineer-Latam
3 semanas atrás
São Paulo, Brasil Streamax Tempo inteiroResponsibilities - Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support. - Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation. - Track and solve problems occur during product use, and collaborate with the R&D or quality...
-
Technical Support Engineer
3 semanas atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities Face-to-face engagement (on-site support) with customer to provide technical support. In charge of or assist on POC (Proof of Concept), demonstrations, presentations, technical exchanges, tracking and fixing technical issues, and training partners and customers. Provide technical support by phone, email, and other remote channels. Provide...
-
Head of Technical Support
3 semanas atrás
São Paulo, Brasil TechBiz Global GmbH Tempo inteiroAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Technical Support to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.This role is central to delivering a seamless and...