Administrator

Há 7 dias

Sao Paulo, Brasil Wipro Limited Tempo inteiro

Overview:
**Role Purpose**
- The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_

**Do**
- **
Ensure timely response of all the tickets raised by theclient end user**
- _ Service requests solutioning by maintaining quality parameters_
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_
External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**_
- **

**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - **_Expert_**

**_
Competency Levels_**

**_
Foundation_**

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.

**_
Competent_**

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

**_
Expert_**

Applies the competency in all situations and is serves as a guide toothers as well.

**_
Master_**

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
- **_
Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

  • Project Administrator

    2 semanas atrás

    Sao Paulo, Brasil Sensia Global Tempo inteiro

    Job Description Process standard/complex orders, maintains the project status for the entire phase of the project including booking, control, shipment, invoicing, and customer records. Coordinating order details with various personnel and departments and potentially resolve matters regarding order status, shipping dates, pricing, product availability and...

  • IT Systems Security Administrator

    1 dia atrás

    Sao Paulo, Brasil Blaze Tempo inteiro

    Blaze is a leading IT company with a fully remote workforce. We are committed to leveraging technology to deliver top-quality services to our clients. We are currently seeking an experienced IT Systems Security Administrator to join our team. **Responsibilities**: - Set up, configure, and manage the company's VPN - Implement and maintain software and...

  • Logistics Administrator

    1 semana atrás

    São Paulo, Brasil The Tekk Group Ltd Tempo inteiro

    The Tekk Group are an award winning Technology Rental company with a UK HQ and locations around the world including Las Vegas, London, Barcelona, Sao Paulo, Buenos Aires and Dubai. We are looking for a Logistics Administrator for our Sao Paulo office to help organise our day to day logistics process efficiently for our UK office. Logistics Administrator...

  • Finance Administrator/specialist

    Há 3 dias

    Sao Paulo, Brasil Zhejiang Dingli Machinery Co., Ltd. Tempo inteiro

    **About Dingli**: Dingli is an industry leading manufacture of Elevating Work Platforms (EWP) head quartered in Hangzhou, China and are listed on the Shanghai Stock Exchange (SSE). With a commitment to innovation and cutting-edge technology, Dingli has established itself as one of the top three manufacturers of aerial work platforms worldwide. **About the...

  • Aws Administrator

    1 semana atrás

    Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • System Administrator

    Há 7 dias

    São Paulo, São Paulo, Brasil iTalent PLUS Tempo inteiro R$90.000 - R$120.000 por ano

    An international technology company is seeking an experienced Linux System Administrator with strong expertise in networking, VPN, and monitoring systems to strengthen its IT team.Responsibilities:Install, configure, and maintain Linux systems (Debian, Rocky Linux)Manage and monitor servers in data centers, including server and equipment installation and...

  • System Administrator

    Há 7 dias

    São Paulo, São Paulo, Brasil iTalent PLUS Tempo inteiro R$80.000 - R$120.000 por ano

    An international technology company is seeking an experiencedLinux System Administratorwith strong expertise in networking, VPN, and monitoring systems to strengthen its IT team.Responsibilities:Install, configure, and maintain Linux systems (Debian, Rocky Linux)Manage and monitor servers in data centers, including server and equipment installation and...

  • Salesforce Administrator

    Há 3 dias

    Sao Paulo, Brasil SumUp Tempo inteiro

    **Salesforce Administrator** In this role, you'll work alongside an international team of administrators and developers to ensure that all Cloud Services (Salesforce, Marketing Cloud, Contact Centers) are working according to our global business needs. Your dedication to collaborative problem-solving, innovative design, and delivering high-quality products...

  • Salesforce Administrator

    Há 4 dias

    São Paulo, Brasil dentsu Tempo inteiro

    Join to apply for the Salesforce Administrator role at dentsu Join to apply for the Salesforce Administrator role at dentsu Working as part of the Salesforce Centre for Excellence, this role will help deliver the technology elements for feature upgrades, core platform integrations and delivery best practices on the global Salesforce platform. You will be...

  • Network Administrator

    2 semanas atrás

    São Paulo, Brasil Wipro Tempo inteiro

    Network Administrator Join to apply for the Network Administrator role at Wipro. We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners...