Regional Facilities Manager, Latam

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Real Estate and Facilities (RE&F), being part of the Corporate Services department, was founded in June 2015. Growing with the company while fulfilling our massive global footprint, RE&F has developed a delicacy management model of the entire real estate lifecycle, from space planning, transaction management, project management, and facilities management. We are looking for a Regional Facilities Manager with relevant expertise and passion to support facilities operations for our offices.

**Responsibilities**:

- Oversee day-to-day operations of IFM service provider
- Develop operational playbooks for each site
- Engage with multiple business partners (Admin, Logistics, Physical Security, EHS, IT Service Desk, IT Service Operations)
- Escalation Point of contact with property management/landlord
- Generate Annual FM OpEx budgets and communicate any re-projections
- Review and comment on FM Financial Reporting (actuals vs forecast)
- Manage any escalation of issues with vendors/contractors
- Ensure requests are responded to within department SLAs and at the highest customer service levels
- Draft and execute service provider/vendor service agreements
- Assure IFM supplier is operating within agreed KPIs/SLAs
- Review/approve vendor invoices and dispute any discrepancies
- Participate in Quarterly Business Reviews with IFM supplier
- Perform monthly rent reviews and address any discrepancies
- Develop and implement policies and procedures for facilities in accordance with ByteDance standards
- Able to effectively support and manage requests/needs of multiple Business Units
- Build and maintain solid working relationships with various stakeholders
- Monitor and review the flow of issues/requests/tasks via facilities ticketing system
- Maintain up-to-date floor plans and seating assignments

**Qualifications**:

- Extensive experience in facilities management, workplace services, property management, or office management
- You have knowledge of MEP equipment and systems (HVAC, lighting controls, plumbing systems, BMS, etc)
- You have a strong understanding of operational support for culinary/kitchen operations
- You are experienced in managing budgets
- You have managed relationships and effectively communicated with vendors and contractors
- You have conducted occupancy planning and executed on optimization plans
- You are able to communicate thoroughly, effectively, and succinctly with stakeholders
- You are passionate about workplace operations, and can work in a face-paced environment
- You are a proven leader in facilities operations and are extremely team oriented
- You are an expert in multitasking and consistently keep up with deadlines
- You have strong attention to detail
- You are extremely customer service oriented

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.