Site Reliability Operations Technician
1 dia atrás
**We are Kaizen Gaming**
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.
**The Role**
**Responsibilities**:
- Respond to alerts/alarms according to standard operating procedures;
- Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting;
- Work and escalate issues/network events internally and externally with various providers/vendors;
- Facilitate communication between teams during incidents;
- Participate in an on-call rotation with the rest of the NOC team;
- Track all issues in a ticketing system;
- Document and process all support requests;
- Collaborate with third-party vendors, both during routine deployment and outages;
- Ensure escalations are handled in a professional and consistent manner.
**Requirements**:
- Basic knowledge of TCP/IP;
- Principles of computer hardware and software configuration, operation, and troubleshooting;
- Entry-level experience with operating management tools and understanding reporting;
- Problem-solving skills, strong attention to detail and results orientation;
- Motivation, commitment to quality, and teamwork are essential;
- Ability to communicate orally and in writing in a clear and straightforward manner;
- Ability to work in self-disciplined environment;
- Well organized with good time management skills;
- Must be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other (i.e., time off vacation, sick, etc.)
**We offer**
Competitive salary package and bonus scheme.
A buddy will support you with your onboarding.
Pluralsight, Unlimited access to Udemy & continuous training for all your learning and development needs.
- Clear career paths & a developmental 360° feedback framework.
**Please upload your CV in English.**
**Recruitment Privacy Notice**
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
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