Operations Manager
Há 7 dias
Bachelor's degree in Engineering or Transportation/Supply Chain/Operations disciplines or Amazon experience;
- Operational experience managing fulfillment, distribution and/or transportation operations;
- Ability to work independently and in a team environment;
- Strong organizational, communication and problem solving skills;
- Advanced knowledge to build resolutions with Microsoft Excel, SQL and Access;
- Ability to work with technology to develop innovative solutions;
- Strong commitment to and passion for customer satisfaction;
Job summary
**IMPORTANT**: This position will be based in the South or Northeast region of Brazil.
External fulfillment works with the supply chain and retail teams to prioritize potential solutions, coordinates the integration with the third party and manages the daily operations. This individual is the owner who ensures the external partners are complying with Amazon High Standard in terms of fulfillment quality. You will develop expertise throughout the entire fulfillment process -- including Retail, Business Development, Integration Services, Supply Chain, External Fulfillment Platform, Enterprise Integration, Transportation, Customer Service and Accounts Payable. In taking this role, you will ensure customer-centrist policies throughout integration process.
Key job responsibilities
- Responsible to safety, quality, performance and customer experience of warehouse;
- Strong commitment to and passion for customer satisfaction;
- Manage the daily, tactical relationship with third party logistics vendors, including managing their performance and drive improvements;
- Resolve logístical, operational, and systems issues that arise by working with vendors and various Amazon teams;
- Work closely with other support teams (Safety & Security Manager, HR, Financial Manager, Facilities Manager, IT Manager) to build and secure support of resources for projects and initiatives;
- Liaison with Customer Service team to provide operational process knowledge;
- Manage and drive schedules, quality initiatives, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations;
- Ability to work with technology to develop innovative solutions and to work independently and in a team environment.
- Degree in Engineering, Operations or related fields, strong consideration will be given to experience in external relationship management, preferably in Operations (manufacturing, production or distribution environment);
- Experience with a contingent workforce during peak seasons;
- Ability to handle changing priorities and use good judgment in stressful situations;
- Experience with performance metrics, process improvement, and Lean techniques(how, when, who);
- Experience with EDI messaging, SQL query writing and experience with BI systems;
- Lean/Six Sigma Certification or Training;
- Interest in long-term career development through assignments in multiple facilities.
Amazon is committed to a diverse and inclusive workforce. Amazon provides an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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