IT Service Delivery Analyst

Há 8 horas

Rio Grande do Sul, Brasil AMETEK, Inc. Tempo inteiro

**Location**:Subotica, RS, 240000

**Business Unit**:Nul

**Posting Date**:Mar 4, 2025

**CRITICALITY STATEMENT**:

- The IT Service Delivery Analyst is vital for maintaining operational efficiency and employee productivity by providing timely and effective support across the organization. Their work in resolving technical issues and ensuring a smooth IT experience directly contributes to employee satisfaction and business continuity.

**JOB SUMMARY**:

- The IT Service Delivery Analyst is responsible for delivering high-quality IT support services to employees across the division. Reporting to the IT Service Delivery Lead, this role focuses on resolving service desk tickets, troubleshooting technical issues, and providing guidance to end-users to ensure optimal use of IT resources. This position offers opportunities for skill development and career growth within IT service management.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:

- Respond promptly to incoming service desk tickets, ensuring timely resolution of technical issues and support requests.
- Diagnose and troubleshoot hardware, software, and network-related problems for employees across the division.
- Maintain a high level of customer service, ensuring a positive IT experience for all users.
- Collaborate with other IT teams to escalate and resolve complex issues that require additional expertise.
- Document all interactions and resolutions in the ticketing system, ensuring accurate tracking and reporting of service requests.
- Assist with the onboarding and offboarding of employees by setting up and configuring IT equipment and accounts.
- Participate in continuous improvement initiatives by identifying recurring issues and suggesting solutions.
- Contribute to the maintenance of the knowledge base, creating and updating documentation to facilitate user self-service.
- Monitor ticket resolution performance metrics and assist in achieving service level agreements (SLAs) for timely support.
- Perform additional responsibilities as assigned by management to support overall team objectives.

**EXPERIENCE & PROFESSIONAL QUALIFICATIONS**:

- Minimum of 2 years of experience in an IT support role, service desk, or help desk environment.
- Familiarity with ticketing systems and IT service management tools.

**CORE COMPETENCIES**:

- Strong customer service orientation with a focus on enhancing employee satisfaction.
- Excellent communication and interpersonal skills to interact effectively with users at all levels.
- Strong problem-solving abilities, with a proactive approach to identifying and resolving issues.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Team player with a collaborative mindset, willing to assist colleagues and share knowledge.
- Willingness to learn new technologies and adapt to changing IT environments.
- Strong attention to detail in documentation and troubleshooting processes.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

  • Business Analyst I, It Delivery

    1 semana atrás

    Rio Verde, Brasil Incomm Payments Tempo inteiro

    InComm is a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries.As pioneers in gift cards, we hold two-thirds of the global market share.Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.Job SummaryThe IT Delivery Business Analyst...

  • Business Analyst I, IT Delivery

    2 semanas atrás

    Índio do Brasil InComm Payments Tempo inteiro

    InComm is a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries. As pioneers in gift cards, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers. Job Summary The IT Delivery Business...

  • Business Analyst I, IT Delivery

    2 semanas atrás

    Índio do Brasil InComm Payments Tempo inteiro

    InComm is a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries. As pioneers in gift cards, we hold two-thirds of the global market share.Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.Job SummaryThe IT Delivery Business Analyst...

  • IT Infrastructure Analyst

    2 semanas atrás

    Campo Grande, Brasil BairesDev Tempo inteiro

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this...

  • Procurement Operations Analyst

    2 semanas atrás

    Foz do Iguaçu, Brasil Incomm Payments Tempo inteiro

    In Commis a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries.As pioneers in gift cards, we hold two-thirds of the global market share.Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.Job SummaryThe Analyst will assist in the flow...

  • Procurement Operations Analyst

    2 semanas atrás

    Índio do Brasil InComm Payments Tempo inteiro

    InComm is a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries. As pioneers in gift cards, we hold two-thirds of the global market share.Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.Job SummaryThe Analyst will assist in the...

  • IT Analyst

    Há 6 dias

    Rio de Janeiro, Brasil Santander Tempo inteiro

    IT Analyst Country: Brazil **WHAT YOU WILL BE DOING** **TECH Services**: Responsável pela Instalação, configuração e realização de manutenção de hardware, software, aplicativos, impressoras em rede, configuração de contas de correio eletrônico, realização de backups, zelar pelo patrimônio e infraestrutura de informática, prestar suporte e...

  • Procurement Operations Analyst

    2 semanas atrás

    Índio do Brasil InComm Payments Tempo inteiro

    InComm is a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries. As pioneers in gift cards, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers. Job Summary The Analyst will assist in...

  • It Support Analyst

    1 semana atrás

    São Caetano do Sul, Brasil General Motors South America Tempo inteiro

    Job DescriptionOn site- This position requires an employee to be on site on a full time basisWhat You'll Do (Responsibilities):The General Motors (GM) Brazil Information Technology team has an open position for an IT Operations Analyst (CORE IT Operations Analyst) at our plant in São Caetano do Sul (SCS), in the state of São Paulo.This professional will...

  • It Support Analyst

    1 semana atrás

    São Caetano do Sul, Brasil General Motors Tempo inteiro

    Job DescriptionOn site - This position requires an employee to be on site on a full time basisWhat You'll Do (Responsibilities):The General Motors (GM) Brazil Information Technology team has an open position for an IT Operations Analyst (CORE IT Operations Analyst) at our plant in São Caetano do Sul (SCS), in the state of São Paulo.This professional will...