Application Support

1 dia atrás

Brasília, Brasil Parexel Tempo inteiro

We are looking for a dedicated IT Support Specialist to join our team.
Excellent communication and problem-solving skills are essential, as you will be working with a diverse group of users with varying levels of technical/business expertise. **Fully remote position**.

**Key Accountabilities**:

- Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.
- Provide technical support to Clinical Business Users.
- Collaborate with other IT Team members.
- Document technical issues and solutions.
- Provide on-call support as needed.
- Provide excellent resolutions to all the Application issues.

**Requirements**:

- Bachelor's degree in information technology, Computer Science, or a related field (not mandatory)
- Minimum of 1- 5 years of experience in IT support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail.
- Willingness to provide on-call support.
- Experience in SQL queries.
- Very good oral and written English skills.

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