Remote Customer Support Representative

Há 6 dias

Rio de Janeiro, Brasil ModSquad Tempo inteiro

**ModSquad** has partnered with a leading **music streaming service** and we are seeking enthusiastic and dedicated Customer Service Representatives to join our **fully remote** team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both **Portuguese** and **English**.
- Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in _**_Portuguese_**_ and _**_English_**_._

**Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time)**:

- ** 40 hours per week**are required for the **8-week** orientation period:

- **Orientation phase 1**: 4 weeks, 4 AM - 1PM- **Orientation phase 2**: 4 weeks, self-scheduled during available production hours.
- ** Available Production Hours**: Daily, 24 hours per day.
- ** Project Commitments**:

- **25 hours** per week
- **8 hours** are required on **Saturday and/or Sunday**).
- **180 days** (as needed by ModSquad)

**Who Are You?**:

- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You've provided Customer Support via inbound messages in the past.
- You've provided web messaging support to **3-5 customers at the same time**.
- You are professional/business level proficient in **Portuguese** and **English.**

**Workspace Requirements**:

- A dedicated laptop or desktop computer running Windows 10 or above.
- A working webcam and willingness to use it during orientation/as needed by project.
- Must be willing to download and install ModSquad security systems on your computer and mobile phone.
- Stable broadband internet connection of 25 MBPS or greater
- 8 GB RAM or better
- Dual monitors highly recommended

**Please note: A Chromebook is not sufficient for ModSquad projects.**

**Who is ModSquad?**

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time

  • Travel customer representative

    Há 3 dias

    Rio de Janeiro, Brasil Getaway Travel Agency Tempo inteiro

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a part-time or full-time remote role for a...

  • Travel customer representative

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Getaway Travel Agency Tempo inteiro R$30.000 - R$60.000 por ano

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a part-time or full-time remote role for a...

  • Brazil - Dental Support Representative

    Há 6 dias

    Estado do Rio de Janeiro, Brasil Teem Tempo inteiro

    Are you based in Argentina, Brazil or El Salvador? US Based Clients. Must be Proficient in English Written and Verbal Skills. Only Resume Written in English will be Accepted. We are seeking a skilled and motivated Dental Support Representative to join our team. As a Dental Support Representative, you will be responsible for providing exceptional customer...

  • Customer Success Representative

    Há 3 dias

    Rio de Janeiro, Brasil Fielo Tempo inteiro

    **This is Fielo** Fielo is a fast-growing international company that is bringing innovation and scale to loyalty programs through an innovative product portfolio. Our cloud-based, Salesforce-native loyalty software solution allows large and mid-sized organizations to build and run highly-scalable loyalty and incentive programs for consumers (B2C), partners...

  • Remote Customer Support

    Há 6 dias

    Rio de Janeiro, Brasil ModSquad Tempo inteiro

    **ModSquad** has partnered with a **top music streaming service** and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team. This is a **fully remote opportunity** and as a member of this team, you will respond to customer inquiries via inbound web messages in **Japanese**. Please note: In order to ensure...

  • Customer Success Representative

    4 semanas atrás

    Rio de Janeiro, Brasil Fielo Tempo inteiro

    **This is Fielo**Fielo is a fast-growing international company that is bringing innovation and scale to loyalty programs through an innovative product portfolio.Our cloud-based, Salesforce-native loyalty software solution allows large and mid-sized organizations to build and run highly-scalable loyalty and incentive programs for consumers (B2C), partners...

  • Remote Customer Support

    Há 6 dias

    Rio de Janeiro, Brasil ModSquad Tempo inteiro

    **ModSquad** has partnered with a **top music streaming service** and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team. This is a **fully remote opportunity** and as a member of this team, you will respond to customer inquiries via social channels (Facebook and X) in **Portuguese** and...

  • Customer Representative

    Há 5 dias

    Rio de Janeiro, Brasil Live the Dash Travel Tempo inteiro

    We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service,...

  • Support Technician

    Há 5 dias

    Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About us Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...

  • Technical Support Representative

    3 semanas atrás

    Rio de Janeiro, Brasil Velozient Tempo inteiro

    Our client is a leading provider of commercial refrigeration solutions including its flagship AI software product, which monitors deployed systems, detects issues early, and avoids costly, unexpected repairs. The company innovates in their industry with other critical software including field management, customer relationship management, accounting, and...