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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Do you have a passion for DATA & Analytics with a focus on cloud and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve their DATA & Analytics related technologies? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Plan and deliver proactive and reactive support including onsite presence as needed.
- Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
- Identify and manage goals and opportunities across Big Data platform to improve the health, performance, and availability.
- Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
- Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
- Engage in meetings with customers and account teams to articulate service offerings.
- Share and gain knowledge through communities.
- Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
**Qualifications**:
**Qualifications**:
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
5+ years of related experience with more than one of the following areas:
Designing and supporting solutions using technologies such as:
SQL including OSS (Postgre SQL, My SQL, etc.), Azure SQL
Azure SQL Managed Instance
Azure SQL Hyper-Scale
NoSQL Databases including OSS (Maria, Mongo etc), CosmosDB
Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Azure Cloud.
HD Insights, Azure Synapse Analytics, CosmosDB, Azure Stream Analytics, Azure Machine Learning Service
Technical depth in one of the following Data Analytics and AI Platform Cloud solutions:
Azure Data Factory
Azure Data Lake
Azure Data Bricks
Big Data including Azure Synapse, Snowflake, Big Query, Redshift
Machine Learning including Azure ML, ML Server
Expertise in data estate worklo
