Els Educational Services Admission Officer- Brazil

Role: Admissions Officer
Reporting to: Director of Admissions/National Registrar Managers/ Registrar Team Lead
Location: Sao Paulo, Brazil.

**Description**:
As a member of the Global Admissions team, the Admissions Officer is responsible for all aspects of
student registrations for all ILSC Education Group & ELS Educational Services locations. This includes
but is not limited to working directly with our external agency partners and students and collaborating
with ELS and ILSC’s Sales, Accommodations, and Accounting team to ensure a positive and seamless
experience for all new students enrolling with ILSC Education Group & ELS Educational Services.

**Duties and Responsibilities**:
The duties of this position include, but are not limited to:
their agency.

changes and information are accurate and complete in Odyssey.
- Responding to inquiries within our response policy and/or redirecting inquiries to the

appropriate representative within the school.
- Advising on our policies and procedures as it relates to student enrollment.
- Maintaining accurate and complete student files and records, as required by the school’s

accrediting body, including add/drop/cancellation logs.
- Providing student or their agent with invoices and all other registration-related

documentation.
- Assisting and advising external agent partners and students regarding the student journey as

it relates to the registration process, as program availability, entry requirements, and study

plan.
- Acting as a Sales champion in support of our external agency partners and Sales Team.
- Collecting and processing payment before or on student arrival. Accurately identifying and

documenting payments (credit card, wire transfer, cash or cheque) received.
- Assisting with preparing documents and information for arrival, orientation, and the first day

of class.
- Creating and distributing reports from Odyssey to support the work of accommodations,

academic or accounting teams, school directors, and other senior management.
- Working on various projects individually or with the team to enhance the registration process.
- Work together with the upper management to ensure all requests are processed in a 24- hour turnaround and the department's key performance indicators are met.
- Other duties as assigned.

**Essential Qualifications, Skills, and Attributes**:

- Ability to multitask with strong attention to detail.
- Strong communication skills, both written and verbal.
- Excellent organizational and computer skills.
- Sales-oriented and Strong team player.
- Proactive with strong problem-solving and critical-thinking skills.
- The ability to read, analyze, and interpret documents written by non-native speakers of

English, transcripts, and financial information.
- Ability to write clearly, and professionally while being sensitive to the needs of students and

clients.
- Fluency in English and Portuguese.

**Education and Experience Required**
- Post-secondary education preferred.
- 1-2 years of sales/customer service/administrative office experience is required.
- The ability to calculate percentages, discounts, and commissions is required.
- Comfortable using Microsoft Office 365, including Excel for reporting, is an asset.
- Previous registration/student services and/or administrative software is an asset.

About ELS, ILSC, and Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first
language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational
experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking
work and study destinations.
In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over
100 years of combined experience delivering life-changing learning experiences to international
students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS
has developed a global reputation for delivering top-quality English language programs. ELS now has
the most extensive network of on-campus English language programs and University partners,
across the USA.