Field Support Analyst

Há 10 horas

São Paulo, Brasil Segura® Tempo inteiro

**Please submit your resume in English**

As a **Support Analyst (mid-level)**, you will have the opportunity to be part of the transformation for a hyper-growth company, providing ongoing technical support for the client's security infrastructure, ensuring the effective and secure operation of privileged access solutions.

Want to be part of this transformation? Then this position is for you

**Activities**:

- Monitor and maintain information security solutions, with a focus on privileged access.
- Respond quickly to security incidents, performing analysis and problem resolution.
- Implement updates and enhancements to the security infrastructure.
- Collaborate with the client team to ensure compliance with security policies and procedures.
- Generate periodic performance and incident reports.
- Participate in meetings with the client to discuss the status and needs of the security infrastructure.

**Requirements**:

- Bachelor's degree in Computer Science, Information Security or related field.
- Strong knowledge of privileged access management (PAM).
- Experience in technical customer service;
- Experience with technology in general, especially with Infrastructure;
- Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security;
- **Advanced English for daily use and customer support.**

**Benefits**:

- Hiring model: CLT
- Health plan (no co-payment) - Sulamérica;
Food voucher (R$ 1,100.00/month) - CAJU;
- Home office allowance (R$ 100.00/month);
- Wellhub;
- Birthday day off;
- English classes;
- Access to ALURA (technical and personal/professional development courses)
- Equipment necessary to perform the activities.
- **Availability to work in a hybrid model: 2 days (Zona Sul, São Paulo/SP).

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