Cloud Solution Architecture

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

**Responsibilities**:
**Customer Centricity**
- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
- Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs).

**Business Impact**
- Consumption (Cloud & Customer Success contracts) growth - Develop opportunities to drive Customer Success business results and help customers get value from their Microsoft investments.
- Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.

**Technical Leadership**
- Learn It All - Align individual skilling to team/area demands & Customer Success goals.
- Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.
- Connects gaps and patterns across business and technology areas and drives changes and improvements to existing Intellectual Property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.

Embody our Culture & Values

**Qualifications**:
**Required Qualifications**
.Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, customer success, and/or consulting

OR Equivalent experience

.Fluency in Brazilian Portuguese and English
.4+ years experience working in a customer-facing role (e.g., internal and/or external) focused on complex and large cloud transformation / adoption projects.

**Additional or preferred qualifications**

.4+ years’ experience working in a customer-facing role (e.g., internal and/or external) focused on complex and large cloud transformation/ adoption projects

Certifications

.Technical Certification in one or more Cloud technologies (e.g., Azure, Amazon Web Services, Google cloud, security certifications)

OR adoption and change management certification (e.g., PROSCI Certified Change Practitioner, CCMP)
.Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field
- 4+ years of consulting experience on cloud transformation projects
.Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption. 4+ years experience with one or more of the following areas

. Agile methodologies (Scrum, Kanban, Lean etc.), SRE, Cloud platform engineering or Service Management (ITSM)
- FinOps and cloud cost management and optimization
- Adoption/Organizational change management
.AI/Copilot implementation or adoption
- Security Operations Compliance

.Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
.Trusted Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
- Situational fluency: Using self-awareness as a mechanism to in