Revops Manager

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

**About the Role**

**What will you be doing?**:

- ** Systems & Tools Management**:Own and manage the Salesforce setup and optimization for both Sales and Marketing teams, including page layouts, custom objects, fields, flows, validation rules, processes, and reporting.
- ** Marketing Technology Stack Ownership**:Manage and optimize ParcelHero's entire marketing technology stack, ensuring seamless integration and optimal performance of all tools, with a primary focus on Hubspot.
- ** HubSpot & Salesforce Expertise**:Serve as the primary administrator and expert for both Salesforce and Hubspot. Develop and implement strategies to maximize the capabilities of both platforms in alignment with our revenue goals. Ensure seamless integration between Hubspot and Salesforce.
- ** Marketing Automation**: Design, implement, and manage automated workflows in Hubspot and Salesforce to streamline marketing processes, improve lead nurturing, and increase efficiency.
- ** Sales Process Optimization**:Build, document, and maintain key sales processes (e.g., lead routing, opportunity management, forecasting). Partner with Sales leadership to continuously refine sales journey operations.
- ** Data Management & Analytics**: Own all Sales and Marketing data, ensuring data integrity, accuracy, and compliance across systems. Develop and maintain comprehensive reporting dashboards to track key performance indicators, including leads, MQLs, SQLs, conversion rates, customer retention, expansion, and onboarding progress. Analyze data to identify trends, provide actionable insights, and inform both Sales and Marketing strategies.
- ** Lead Forecasting**:Develop and maintain accurate lead forecasting models to predict future lead generation and revenue performance. Collaborate with Sales and Marketing leadership to align forecasting with business objectives.
- ** Website Management Support**: Collaborate with the Website Development team to ensure optimal website performance, user experience, and lead capture capabilities.
- ** Process Design & Optimization**: Create scalable processes that support company growth and improve team efficiency across both Sales and Marketing functions. Identify opportunities to improve workflows and automate repetitive tasks across tools.
- ** Serve as Primary Liaison**:Act as the primary liaison between Revenue Operations, IT, and Sales/Marketing teams on tooling needs and integrations.
- ** Cross-Functional Collaboration**: Work closely with GTM leadership (Sales, Marketing), Product, Customer Success, and Finance teams to align on strategy and enablement initiatives. Support internal training and change management on systems and processes.
- ** Budget Management Support**: Assist in the management and optimization of the Sales and Marketing technology budgets.

**What are we looking for?**:

- ** Salesforce Mastery**: Deep understanding of Salesforce CRM, with a proven track record of administration, configuration, and customization. Salesforce Administrator certification is highly preferred.
- ** Revenue Operations Experience**: 3-5+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, with a strong understanding of both Sales and Marketing processes.
- ** Automation Expertise**:Proven experience building and managing automated workflows in marketing automation platforms (Hubspot, Salesforce) to streamline processes and improve efficiency.
- ** Analytical Acumen**:Strong analytical skills with the ability to collect, analyze, and interpret complex data from various systems to identify trends, extract insights, and inform data-driven decisions for both Sales and Marketing. Advanced Excel/Sheets skills are essential; proficiency with BI tools is a plus.
- ** Project Management Skills**:Excellent project management skills with the ability to manage multiple initiatives simultaneously and drive them to completion.
- ** Communication & Collaboration Skills**:Excellent written and verbal communication and interpersonal skills